Disney U

How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
By: Doug Lipp
Narrated by: Tim Lundeen
Length: 5 hrs and 56 mins
4.5 out of 5 stars (253 ratings)

$14.95/month after 30 days. Cancel anytime.

OR
In Cart

Publisher's Summary

When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.

How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards?

The Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic. Now, for the first time, the secrets of this exemplary institution are revealed. In Disney U, Doug Lipp examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disney's dream to life.

Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Doug Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century.

To this day, the Disney University continues to turn out some of the most engaged, loyal, and customer-centered employees the business world has ever seen. Using the lessons outlined in Disney U will set your organization on a path of sustained success.

©2014 Doug Lipp (P)2014 McGraw-Hill Education

What members say

Average Customer Ratings

Overall

  • 4.5 out of 5 stars
  • 5 Stars
    144
  • 4 Stars
    60
  • 3 Stars
    31
  • 2 Stars
    11
  • 1 Stars
    7

Performance

  • 4 out of 5 stars
  • 5 Stars
    111
  • 4 Stars
    63
  • 3 Stars
    34
  • 2 Stars
    12
  • 1 Stars
    5

Story

  • 4.5 out of 5 stars
  • 5 Stars
    129
  • 4 Stars
    50
  • 3 Stars
    27
  • 2 Stars
    11
  • 1 Stars
    4

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    3 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    5 out of 5 stars

Very mechanical reading.

Great book and I truly enjoyed it. However it felt like a machine was reading it. It would have been more enjoyable if there were some emotions

2 people found this helpful

  • Overall
    1 out of 5 stars
  • Performance
    1 out of 5 stars
  • Story
    1 out of 5 stars

If your not a manager, you won't like this book

This book is basically a business book to inspire managers. It is not a good story unto itself. It name drops way more than it should. It was a struggle to even get half way through. This book is going to have a very limited appeal outside or managers.

1 person found this helpful

  • Overall
    1 out of 5 stars
  • Performance
    1 out of 5 stars
  • Story
    1 out of 5 stars

Booooriiiiing

Single dryers most boring Disney informs I have ever heard. As a huge fan of the company and it’s Leadership training and Story, I could not be more disappointed. When it ended, I thought, “Wait...that’s it?” Wish I could get a refund on this one + my wasted time back.

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

great listen

Informative and conversational fun to listen to with some inside stories that were interesting to hear

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Relevant to any organization in any industry

Disney U is a well narrated well written account of how Disney has developed its workforce of "cast members" over several decades to maintain the Disney show as the "Happiest Place on Earth".

  • Overall
    5 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    5 out of 5 stars

great outline and direction for any training

What a great glimpse
email into the direction and opportunities for any training and education department

  • Overall
    5 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    5 out of 5 stars

Great book

Thinking outside the box. It is the class of Disney. Well written and an easy read.

  • Overall
    4 out of 5 stars
  • Performance
    2 out of 5 stars
  • Story
    4 out of 5 stars

Good after first section

Any additional comments?

I found the beginning fable or mock story really annoying and uninteresting but after that the book picked up and had some good info in it. This hs soe good info on employee onboardng systems and some really interesting insight on company expansion and how to handle growth.

Found several things in here we will be implementing.

"Walk the park" will be at the top of the list.

  • Overall
    4 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    5 out of 5 stars

Great story in building a culture

There are the reflection sections at the end of each chapter to help the readers see the practicality of the stories.

The narrator's voice can make you feel a little sleepy.

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Thee Best!!

I would love to go to Disney U! This Audible book is a very valuable tool for employers and employees. Thank you!!

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Amazon Customer
  • Amazon Customer
  • 09-03-17

Interesting insights into the world of Disney

A great insight into how to create engaged employees and work hard and play hard