• Difficult Conversations

  • Craft a Clear Message, Manage Emotions and Focus on a Solution
  • By: Harvard Business Review
  • Narrated by: Jonathan Yen
  • Length: 1 hr and 34 mins
  • 4.2 out of 5 stars (59 ratings)

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Publisher's Summary

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.

Difficult Conversations walks you through:

  • Uncovering the root cause of friction
  • Maintaining a positive mind-set
  • Untangling the problem together
  • Agreeing on a way forward

About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.

Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives - from the most trusted source in business.

©2016 Harvard Business School Publishing Corporation (P)2016 Audible, Inc.

What listeners say about Difficult Conversations

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Excellent

grestbmaterial, desperately needed much harder to organize and apply to life zituations. wish it came with forms for different steps recommended to do for best results

1 person found this helpful

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Excellent small book

This book is brief but offers precise, and straight to the point advice. It gives very good examples and offers good analysis.

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  • Shalan Rupesinghe
  • 06-28-21

One Star

Not challenging or worth the time, the narration is monotone, substance and resources uninspiring. Surprised that HBR would put its name to this publication.