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Difficult Conversations
- Craft a Clear Message, Manage Emotions and Focus on a Solution
- Narrated by: Jonathan Yen
- Length: 1 hr and 34 mins
- Unabridged Audiobook
- Release date: 04-01-16
- Language: English
- Publisher: Audible Studios
- Whispersync for Voice-ready
Regular price: $6.95
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Publisher's Summary
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.
Difficult Conversations walks you through:
- Uncovering the root cause of friction
- Maintaining a positive mind-set
- Untangling the problem together
- Agreeing on a way forward
About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.
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- Evonne
- 01-09-17
Excellent
grestbmaterial, desperately needed much harder to organize and apply to life zituations. wish it came with forms for different steps recommended to do for best results