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Difficult Conversations
- Craft a Clear Message, Manage Emotions and Focus on a Solution
- Narrated by: Jonathan Yen
- Length: 1 hr and 34 mins
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Publisher's Summary
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.
Difficult Conversations walks you through:
- Uncovering the root cause of friction
- Maintaining a positive mind-set
- Untangling the problem together
- Agreeing on a way forward
About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.
Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives - from the most trusted source in business.
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What listeners say about Difficult Conversations
Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Performance4 out of 5 stars
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Story3 out of 5 stars
- Evonne
- 01-09-17
Excellent
grestbmaterial, desperately needed much harder to organize and apply to life zituations. wish it came with forms for different steps recommended to do for best results
1 person found this helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- DIMA ALSROURI
- 05-10-21
Excellent small book
This book is brief but offers precise, and straight to the point advice. It gives very good examples and offers good analysis.
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Overall1 out of 5 stars
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Performance2 out of 5 stars
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Story1 out of 5 stars
- Shalan Rupesinghe
- 06-28-21
One Star
Not challenging or worth the time, the narration is monotone, substance and resources uninspiring. Surprised that HBR would put its name to this publication.
