Your audiobook is waiting…
Delivering Knock Your Socks Off Service
People who bought this also bought...
-
Managing Knock Your Socks Off Service
- By: Chip R. Bell, Ron Zemke, David Zielinski
- Narrated by: Sean Pratt
- Length: 7 hrs and 25 mins
- Unabridged
-
Overall4 out of 5 stars 10
-
Performance4.5 out of 5 stars 3
-
Story4 out of 5 stars 3
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.
-
Leadership Strategy and Tactics
- Field Manual
- By: Jocko Willink
- Narrated by: Jocko Willink
- Length: 8 hrs and 25 mins
- Unabridged
-
Overall0 out of 5 stars 0
-
Performance0 out of 5 stars 0
-
Story0 out of 5 stars 0
In the military, a field manual provides instructions in simple, clear, step-by-step language to help soldiers complete their mission. In the civilian sector, books offer information on everything from fixing a leaky faucet to developing an effective workout program to cooking a good steak. Leadership Strategy and Tactics explains how to take leadership theory, quickly translate that theory into applicable strategy, and then put leadership into action at a tactical level. This audiobook is the solution that leaders at every level need.
-
Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 538
-
Performance4.5 out of 5 stars 484
-
Story4.5 out of 5 stars 479
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- By M. Decker on 03-11-16
-
Mind Mapping
- Improve Memory, Concentration, Communication, Organization, Creativity, and Time Management
- By: Kam Knight
- Narrated by: Jim D Johnston
- Length: 5 hrs
- Unabridged
-
Overall5 out of 5 stars 489
-
Performance5 out of 5 stars 475
-
Story5 out of 5 stars 474
This is a comprehensive guide to learning about a wonderful technique called mind maps. Mind maps are an amazing organizational and creativity tool that can improve memory, concentration, communication, organization, creativity, and time management.
-
4 out of 5 stars
-
make sure to practice
- By Meryem on 04-24-17
-
The Leadership Challenge Sixth Edition
- How to Make Extraordinary Things Happen in Organizations
- By: James M. Kouzes, Barry Posner
- Narrated by: Brian Holsopple
- Length: 11 hrs and 4 mins
- Unabridged
-
Overall4.5 out of 5 stars 334
-
Performance4.5 out of 5 stars 299
-
Story4.5 out of 5 stars 296
The Leadership Challenge is the gold-standard manual for effective leadership, grounded in research and written by the premier authorities in the field. With deep insight into the complex interpersonal dynamics of the workplace, this book positions leadership both as a skill to be learned and as a relationship that must be nurtured to reach its full potential.
-
5 out of 5 stars
-
Great info. but this reader tough to listen to
- By Thomas G. Hamp on 11-27-17
-
The Dichotomy of Leadership
- Balancing the Challenges of Extreme Ownership to Lead and Win
- By: Jocko Willink, Leif Babin
- Narrated by: Jocko Willink, Leif Babin
- Length: 10 hrs and 34 mins
- Unabridged
-
Overall5 out of 5 stars 9,232
-
Performance5 out of 5 stars 8,322
-
Story5 out of 5 stars 8,275
Every leader must be ready and willing to take charge, to make hard, crucial calls for the good of the team and the mission. Something much more difficult to understand is that in order to be a good leader, one must also be a good follower. This is a dichotomy - a Dichotomy of Leadership. It is, as authors Jocko Willink and Leif Babin explained in their best-selling first audiobook, Extreme Ownership, “Simple, Not Easy”.
-
5 out of 5 stars
-
Stand By to Get Some.
- By Ron B on 09-25-18
-
Managing Knock Your Socks Off Service
- By: Chip R. Bell, Ron Zemke, David Zielinski
- Narrated by: Sean Pratt
- Length: 7 hrs and 25 mins
- Unabridged
-
Overall4 out of 5 stars 10
-
Performance4.5 out of 5 stars 3
-
Story4 out of 5 stars 3
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.
-
Leadership Strategy and Tactics
- Field Manual
- By: Jocko Willink
- Narrated by: Jocko Willink
- Length: 8 hrs and 25 mins
- Unabridged
-
Overall0 out of 5 stars 0
-
Performance0 out of 5 stars 0
-
Story0 out of 5 stars 0
In the military, a field manual provides instructions in simple, clear, step-by-step language to help soldiers complete their mission. In the civilian sector, books offer information on everything from fixing a leaky faucet to developing an effective workout program to cooking a good steak. Leadership Strategy and Tactics explains how to take leadership theory, quickly translate that theory into applicable strategy, and then put leadership into action at a tactical level. This audiobook is the solution that leaders at every level need.
-
Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 538
-
Performance4.5 out of 5 stars 484
-
Story4.5 out of 5 stars 479
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- By M. Decker on 03-11-16
-
Mind Mapping
- Improve Memory, Concentration, Communication, Organization, Creativity, and Time Management
- By: Kam Knight
- Narrated by: Jim D Johnston
- Length: 5 hrs
- Unabridged
-
Overall5 out of 5 stars 489
-
Performance5 out of 5 stars 475
-
Story5 out of 5 stars 474
This is a comprehensive guide to learning about a wonderful technique called mind maps. Mind maps are an amazing organizational and creativity tool that can improve memory, concentration, communication, organization, creativity, and time management.
-
4 out of 5 stars
-
make sure to practice
- By Meryem on 04-24-17
-
The Leadership Challenge Sixth Edition
- How to Make Extraordinary Things Happen in Organizations
- By: James M. Kouzes, Barry Posner
- Narrated by: Brian Holsopple
- Length: 11 hrs and 4 mins
- Unabridged
-
Overall4.5 out of 5 stars 334
-
Performance4.5 out of 5 stars 299
-
Story4.5 out of 5 stars 296
The Leadership Challenge is the gold-standard manual for effective leadership, grounded in research and written by the premier authorities in the field. With deep insight into the complex interpersonal dynamics of the workplace, this book positions leadership both as a skill to be learned and as a relationship that must be nurtured to reach its full potential.
-
5 out of 5 stars
-
Great info. but this reader tough to listen to
- By Thomas G. Hamp on 11-27-17
-
The Dichotomy of Leadership
- Balancing the Challenges of Extreme Ownership to Lead and Win
- By: Jocko Willink, Leif Babin
- Narrated by: Jocko Willink, Leif Babin
- Length: 10 hrs and 34 mins
- Unabridged
-
Overall5 out of 5 stars 9,232
-
Performance5 out of 5 stars 8,322
-
Story5 out of 5 stars 8,275
Every leader must be ready and willing to take charge, to make hard, crucial calls for the good of the team and the mission. Something much more difficult to understand is that in order to be a good leader, one must also be a good follower. This is a dichotomy - a Dichotomy of Leadership. It is, as authors Jocko Willink and Leif Babin explained in their best-selling first audiobook, Extreme Ownership, “Simple, Not Easy”.
-
5 out of 5 stars
-
Stand By to Get Some.
- By Ron B on 09-25-18
-
The Little Book of Common Sense Investing
- The Only Way to Guarantee Your Fair Share of Stock Market Returns, 10th Anniversary Edition
- By: John C. Bogle
- Narrated by: L. J. Ganser
- Length: 5 hrs and 50 mins
- Unabridged
-
Overall4.5 out of 5 stars 832
-
Performance4.5 out of 5 stars 717
-
Story4.5 out of 5 stars 709
The Little Book of Common Sense Investing is the classic guide to getting smart about the market. Legendary mutual fund pioneer John C. Bogle reveals his key to getting more out of investing: low-cost index funds. Bogle describes the simplest and most effective investment strategy for building wealth over the long term: buy and hold, at very low cost, a mutual fund that tracks a broad stock market Index such as the S&P 500.
-
4 out of 5 stars
-
Indexing trumps all
- By Anonymous User on 02-20-18
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall4.5 out of 5 stars 125
-
Performance4.5 out of 5 stars 109
-
Story4.5 out of 5 stars 109
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
4 out of 5 stars
-
Excellent insight and leadership principles
- By Jack W Kennedy III on 07-03-16
-
Good to Great
- Why Some Companies Make the Leap...And Others Don't
- By: Jim Collins
- Narrated by: Jim Collins
- Length: 10 hrs and 1 min
- Unabridged
-
Overall4.5 out of 5 stars 12,295
-
Performance4.5 out of 5 stars 10,243
-
Story4.5 out of 5 stars 10,174
Built To Last, the defining management study of the 90s, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning. But what about companies that are not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?
-
3 out of 5 stars
-
Good info, over-the-top narration
- By Anaxamaxan on 08-31-10
-
Dare to Lead
- Brave Work. Tough Conversations. Whole Hearts.
- By: Brené Brown
- Narrated by: Brené Brown
- Length: 8 hrs and 10 mins
- Unabridged
-
Overall4.5 out of 5 stars 14,531
-
Performance5 out of 5 stars 12,874
-
Story4.5 out of 5 stars 12,711
Brené Brown has spent the past two decades studying the emotions and experiences that give meaning to our lives, and the past seven years working with transformative leaders and teams spanning the globe. She found that leaders in organizations ranging from small entrepreneurial startups and family-owned businesses to nonprofits, civic organizations, and Fortune 50 companies all ask the same question: How do you cultivate braver, more daring leaders, and how do you embed the value of courage in your culture? This audiobook answers this question.
-
5 out of 5 stars
-
Brené's Work Has Changed My Life
- By Maximus on 01-12-19
-
The First 90 Days, Updated and Expanded
- Proven Strategies for Getting Up to Speed Faster and Smarter
- By: Michael Watkins
- Narrated by: Grover Gardner
- Length: 6 hrs and 58 mins
- Unabridged
-
Overall4 out of 5 stars 1,841
-
Performance4 out of 5 stars 1,536
-
Story4 out of 5 stars 1,526
The world’s most trusted guide for leaders in transition. Transitions are a critical time for leaders. In fact, most agree that moving into a new role is the biggest challenge a manager will face. While transitions offer a chance to start fresh and make needed changes in an organization, they also place leaders in a position of acute vulnerability. Missteps made during the crucial first three months in a new role can jeopardize or even derail your success.
-
5 out of 5 stars
-
Very practical book
- By Leo on 02-16-16
-
Topgrading, 3rd Edition
- The Proven Hiring and Promoting Method That Turbocharges Company Performance
- By: Bradford D. Smart Ph.D.
- Narrated by: Erik Synnestvedt
- Length: 10 hrs and 33 mins
- Unabridged
-
Overall4 out of 5 stars 149
-
Performance3.5 out of 5 stars 127
-
Story3.5 out of 5 stars 127
Great companies, large and small, rise or fall because of their talent: The more high performers on your team, the more successful your organization will be. Of course, that’s easier said than done. Research shows that only about 25% of all new hires turn out to be high performers. But companies that have used Brad Smart’s Topgrading system over the past two decades have boosted their hiring success rates dramatically - sometimes even to 90%.
-
3 out of 5 stars
-
Very self serving
- By Timothy on 06-18-15
-
Who Moved My Cheese?
- An A-Mazing Way to Deal with Change in Your Work and in Your Life
- By: Spencer Johnson, Kenneth Blanchard
- Narrated by: Tony Roberts, Karen Ziemba
- Length: 1 hr and 39 mins
- Unabridged
-
Overall5 out of 5 stars 1,425
-
Performance5 out of 5 stars 1,204
-
Story5 out of 5 stars 1,204
Most people are fearful of change because they don't have any control over how or when it happens to them. Since change happens either to the individual or by the individual, Dr. Spencer Johnson uses a simple story to show that when it comes to living in a changing world, what matters most is your attitude. Exploring a simple way to take the fear and anxiety out of managing the future, Who Moved My Cheese? can help you discover how to anticipate, acknowledge, and accept change in order to have a positive impact on your job, your relationships, and every aspect of your life.
-
5 out of 5 stars
-
loved it!
- By Dee on 09-18-18
-
The Energy Bus
- 10 Rules to Fuel Your Life, Work, and Team with Positive Energy
- By: Jon Gordon
- Narrated by: Jon Gordon
- Length: 2 hrs and 53 mins
- Unabridged
-
Overall4.5 out of 5 stars 7,328
-
Performance4.5 out of 5 stars 6,295
-
Story4.5 out of 5 stars 6,278
In the mode of other best selling business fables The Energy Bus, takes listeners on an enlightening and inspiring ride that reveals 10 secrets for approaching life and work with the kind of positive, forward thinking that leads to true accomplishment - at work and at home. Everyone faces challenges. And every person, organization, company and team will have to overcome negativity and adversity to define themselves and create their success.
-
5 out of 5 stars
-
Simple but Profound
- By Amazon Customer on 03-10-17
-
The E-Myth Revisited
- Why Most Small Businesses Don't Work and What to Do About It
- By: Michael E. Gerber
- Narrated by: Michael E. Gerber
- Length: 8 hrs and 5 mins
- Unabridged
-
Overall4.5 out of 5 stars 10,052
-
Performance4.5 out of 5 stars 7,784
-
Story4.5 out of 5 stars 7,746
In this audio edition of the totally revised underground best seller, The E-Myth, Michael Gerber dispels the myths surrounding starting your own business and shows how commonplace assumptions can get in the way of running a business. He walks you through the steps in the life of a business, from entrepreneurial infancy, through adolescent growing pains, to the mature entrepreneurial perspective, the guiding light of all businesses that succeed.
-
5 out of 5 stars
-
A must have business book.
- By Stephanie on 06-20-05
-
The Seven Levels of Intimacy
- By: Matthew Kelly
- Narrated by: Matthew Kelly
- Length: 4 hrs and 55 mins
- Unabridged
-
Overall5 out of 5 stars 255
-
Performance5 out of 5 stars 225
-
Story4.5 out of 5 stars 220
In The Seven Levels of Intimacy, Matthew Kelly teaches us in practical and unforgettable ways how to know these things about ourselves and how to share ourselves more deeply with the people we love. This book will change the way you approach your relationships forever!
-
5 out of 5 stars
-
Life Changing
- By Nicole on 03-21-18
-
Influence
- The Psychology of Persuasion
- By: Robert B. Cialdini
- Narrated by: George Newbern
- Length: 10 hrs and 6 mins
- Unabridged
-
Overall4.5 out of 5 stars 8,728
-
Performance4.5 out of 5 stars 7,511
-
Story4.5 out of 5 stars 7,449
Influence, the classic book on persuasion, explains the psychology of why people say yes - and how to apply these understandings. Dr. Robert Cialdini is the seminal expert in the rapidly expanding field of influence and persuasion. His 35 years of rigorous, evidence-based research, along with a three-year program of study on what moves people to change behavior, has resulted in this highly acclaimed book. You'll learn the six universal principles, how to use them to become a skilled persuader - and how to defend yourself against them.
-
5 out of 5 stars
-
Eye Opening
- By ProudPapa34 on 01-08-17
-
The Science of Likability
- 27 Studies to Master Charisma, Attract Friends, Captivate People, and Take Advantage of Human Psychology
- By: Patrick King
- Narrated by: Wes Super
- Length: 2 hrs and 45 mins
- Unabridged
-
Overall4 out of 5 stars 1,239
-
Performance3.5 out of 5 stars 1,072
-
Story4 out of 5 stars 1,060
In The Science of Likability, you'll get all that and more. I've taken 27 seminal scientific and psychological studies and broken them down, so you can use their findings to your advantage. Every piece of advice in this book to increase your social standing and likability factor is 100% backed by in-depth, peer-reviewed research. You can get a new haircut and wardrobe, and you even learn funny jokes. But likability is something more. It's subconscious, and it's the small signs that signal our brains to let their guards down and embrace others.
-
3 out of 5 stars
-
Simple guide to be liked
- By A. Yoshida on 02-08-18
Publisher's Summary
With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!
Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for:
- Meeting customers' expectations and satisfying their needs
- Becoming easier to do business with
- Determining the right times to bend or break the rules
- Becoming fantastic fixers and powerful problem-solvers
- Coping effectively with "customers from hell"
- And more!
Critic Reviews
More from the same
What members say
Average Customer Ratings
Overall
-
4 out of 5 stars
-
5 Stars10
-
4 Stars5
-
3 Stars7
-
2 Stars0
-
1 Stars2
Performance
-
4.5 out of 5 stars
-
5 Stars9
-
4 Stars2
-
3 Stars3
-
2 Stars0
-
1 Stars0
Story
-
4.5 out of 5 stars
-
5 Stars8
-
4 Stars4
-
3 Stars2
-
2 Stars0
-
1 Stars0