Episodios

  • Catering to your customers where they are, Anne Bibb, VP of CX at Support Ninja

    Catering to your customers where they are, Anne Bibb, VP of CX at Support Ninja
    Jun 28 2021
    Anne Bibb is a veteran of customer care. She's a VP global head of customer experience for Support Ninja. But before all of the customer experience, she was in customer care, she was driving the experience already from the very base of how people engage and come to know your brand. She's really an expert at it. And she is part of the CX revolution. https://www.linkedin.com/in/annebibb/ (Anne Bibb, VP Global Head of Customer Experience for Support Ninja) -=- DBX is brought to you by Acuerdo, the Digital Orchestration Agency for CX & Digital Transformation. For more info, our website, YouTube channel, and other ways to connect, visit go.acuerdo.io/dbx DBX Links
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    42 m
  • The CIO to the CMO, to the Chief Customer / Community Officer

    The CIO to the CMO, to the Chief Customer / Community Officer
    Jun 17 2021
    Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey. https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/) -=- Hosted & Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) & https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube) https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube)
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    6 m
  • Digital Transformation Can Never Be Complete

    Digital Transformation Can Never Be Complete
    Jun 16 2021
    Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey. https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/) -=- Hosted & Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) & https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube) https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube)
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    7 m
  • Establishing Your Village, Network, Personal Brand, & Vulnerability in the Workplace

    Establishing Your Village, Network, Personal Brand, & Vulnerability in the Workplace
    Jun 15 2021
    Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey. https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/) -=- Hosted & Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) & https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube) https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube)
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    7 m
  • Changing the Perspective on Female Leaders, w/ Carol Fineagan

    Changing the Perspective on Female Leaders, w/ Carol Fineagan
    Jun 14 2021
    Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey. https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/) -=- Hosted & Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) & https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube) https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube)
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    10 m
  • Fulfillment and Happiness At Work - Employee Experience with Dr. Tracy Brower

    Fulfillment and Happiness At Work - Employee Experience with Dr. Tracy Brower
    Jun 8 2021
    Today's guest is Dr. Tracy Brower. She's the author of the secrets to happiness at work. She's a contributing writer for Forbes and Fast Company, and also the principal of applied research and consulting for Steelcase, the global leader in the office furniture industry. On this episode, we talked about creating an employee experience that provides happiness at work and fulfillment. -=- Hosted & Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) & https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency
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    6 m
  • We Agree on CX, Good. How about Frameworks?

    We Agree on CX, Good. How about Frameworks?
    Apr 30 2021
    DBX 3 - We Agree on CX, Good. How about Frameworks? Technology alone won't save you or make you better. Adopting frameworks and strategies are key. Hit that subscribe button and follow along then upgrade the experience, text "DBX" to 512-790-7226 -=- Hosted & Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) & https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency
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    3 m
  • Digital Adaptability

    Digital Adaptability
    Mar 26 2021
    DBX 2 - Digital Adaptability First there's intention, then there's action, and then there's discernment. Connect & Share Hit that subscribe button and follow along then upgrade the experience, text "DBX" to 512-790-7226 -=- Hosted & Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) & https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency
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    4 m