-
Customer experience
- Todo lo que necesitas saber para diseñar y medir tus experiencias cliente
- Narrated by: Salvador Serrano
- Length: 3 hrs and 54 mins
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Customer experience
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Publisher's summary
La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes por Google del término "Customer Experience". Pocos son los profesionales que saben del tema y que ofrecen un método que permita diseñar Experiencias Cliente relevantes y rentables .
Este libro explica el método CX3C, un método sencillo y eficaz que consta de 10 fases para que el "lunes", cuando el lector llegue a la oficina, pueda empezar a trabajar con sus compañeros en diseñar y activar Experiencias Cliente relevantes y rentables.
Al comprar este título, el archivo PDF que lo acompaña estará disponible en su confirmación de compra enviada por correo electrónico, así como en su biblioteca, desde su ordenador.
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What listeners say about Customer experience
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Anonymous User
- 05-02-24
Buen libro mal audio
El libro es buenísimo, te ayuda a ver la cx en orden y con una metodología simple, pero tiene tablas y la lectura no las considera por lo que se torna confuso
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