Your audiobook is waiting…

Customer Loyalty Is Overrated

Narrated by: Fleet Cooper
Length: 28 mins
4 out of 5 stars (1 rating)

$14.95/month after 30 days. Cancel anytime.

OR
In Cart

Publisher's Summary

Focus on habit instead. A theory of cumulative advantage.

"Customer Loyalty Is Overrated" is from the January/February 2017 issue of Harvard Business Review.

©2016 by the President and Fellows of Harvard College, All Rights Reserved (P)2016 Audible, Inc.

What members say

Average Customer Ratings

Overall

  • 4 out of 5 stars
  • 5 Stars
    0
  • 4 Stars
    1
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0

Performance

  • 4 out of 5 stars
  • 5 Stars
    0
  • 4 Stars
    1
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0

Story

  • 4 out of 5 stars
  • 5 Stars
    0
  • 4 Stars
    1
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
No Reviews are Available