Crucial Conversations

Tools for Talking When Stakes Are High

By: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Narrated by: Anna Fields

Length: 4 hrs and 17 mins

Publisher's summary

The New York Times best seller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

• Prepare for high-impact situations with a six-minute mastery technique
• Make it safe to talk about almost anything
• Be persuasive, not abrasive
• Keep listening when others blow up or clam up
• Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again. 

©2006 Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (P)2002 McGraw Hill-Ascent Audio

Book not complete

I have the book in paper and as I couldn’t find the time to commit at reading it, I thought Of listening to it. I soon realized the audiobook did jump some parts of the printed book. The book is still good though, easy to listen to.

Excellent instructions

Very good at defining how we respond to conflict and what to do to change the direction of a negative conversation. I loved it because I used the techniques on my husband and it 100% worked.
An essential read for anyone who has communication issues or for anyone that wants to get better at it.

A must read book

This book reminds us that reality is nothing but our narration and story about reality. It is always our version of reality; it also teaches us rather than invoking silence or violence; to confront our version of reality with others’ version of reality which could make a big impact on the quality of our personal as well as professional life.