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Publisher's Summary

Hold anyone accountable. Master performance discussions. Get results.

Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.

©2013 Kerry Paterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield (P)2014 VitalSmarts, LLC

Critic Reviews

"Revolutionary ideas...opportunities for breakthrough ..." (Stephen R. Covey, author of The 7 Habits of Highly Effective People)
"Unleash the true potential of a relationship or organization and move it to the next level." (Ken Blanchard, coauthor of The One Minute Manager)
"Brilliant strategies for those difficult discussions at home and in the workplace." (Soledad O’Brien, CNN news anchor and producer)

What members say

Average Customer Ratings

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  • Overall
    4 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    4 out of 5 stars

Understand Why People Violate Expecations

Before you read this, read Crucial Conversations. This will make more sense coming after but could be read independently. This book is very helpful to anyone. A parent, a manager, a team leader, or just a humble individual on their daily journey through life. It breaks down and helps explain why people do what they do, and how we as others can help them redirect themselves. It makes dealing with accountability issues into a scientific problem. The book takes you step by step through how to hold those conversations and discuss where people have missed the mark maybe.

These books have helped me in many ways in my life and have taught me how to handle people and navigate conversations. Learning these tools helps me understand how others will try and divert attention or blame away from themselves and how to bring them back in to discuss the problem at hand.

Overall an exceptional book at helping anyone learn to deal with violated expectations from your child, to your mother-in-law, to your boss.

7 of 8 people found this review helpful

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    5 out of 5 stars
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Very helpful for work and life

What did you love best about Crucial Accountability?

Follows up where Crucial Conversations leaves off when dealing with ongoing problems.

Any additional comments?

The review questions seem geared toward fiction or biography rather than nonfiction. While this book presents some of the same situations as Crucial Conversations, it goes further in helping people to deal with situations where agreements have been violated. It presents alternatives to "the ultimatum" which seem largely ignored or forgotten by many people. It helps refute either or thinking and work toward problem solving. If we all learn more ways to avoid verbal violence, perhaps our improved communication will make us all more successful.

5 of 6 people found this review helpful

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    3 out of 5 stars
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  • Daniel
  • HOUMA, LOUISIANA, US
  • 08-24-18

I recommend , but narration is the WORST

I really liked the book, but the narration is equivalent to an audible root canal. At normal 1X narration, speed is read so incredibly fast that it sounds as though it is being read by an auctioneer who is running late. When I adjusted the narration speed to .75X and it sounds "almost" normal even though it is still hard to deal with as it is too slow.

It really needs to be completely re-done with a better narrator.

1 of 1 people found this review helpful

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    5 out of 5 stars
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Great tools for tough conversations!

Patterson is easy to listen to and the material is thorough and really helpful for managers, parents, and anyone affected by others' shortcomings.

1 of 1 people found this review helpful

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    4 out of 5 stars
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  • G. Wales
  • SANTEE, CA, United States
  • 01-03-18

A message every one should get!

The information in this book provides great tools for holding yourself and others accountable with an approach that makes everyone feel safe.

1 of 1 people found this review helpful

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  • Autum
  • Hemet, CA, United States
  • 06-03-14

Easy to Follow & Understand

The title says it all. The authors do a wonderful job at keeping it simple to understand and excellent tools to use in real life situations. I recommend this book to anyone who is interested in see some effect change in their lives.

5 of 7 people found this review helpful

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    4 out of 5 stars
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Read "Crucial Conversations" first

Read this book after reading "Crucial Conversations," which is about handling difficult conversations. Also, there are some concepts in that book which are useful to know as they are occasionally referred to in this book. This book is about recognizing the problems (or the more critical problem in a situation), addressing broken promises, and identifying solutions that add value to the relationships.

6 of 9 people found this review helpful

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    4 out of 5 stars
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    4 out of 5 stars

Good info

Good info. Helps u learn how to handle interpersonal issues at home and at work. Gives simple strategies that are easy to remember.

2 of 3 people found this review helpful

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    5 out of 5 stars
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Best book for life

I have read this book 3 times and each time discovered valuable gems. Listening added a completely new experience as the flow helped tie topics together and make more sense. Now to apply. This is still one of my favorite books.

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    3 out of 5 stars
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    3 out of 5 stars

good read a little too much fluff

a little too much fluff about how to apply the skills. Didn't get a true sense of how everything came together until the very end/summary chapter.