“When you’re high quality and reliable, people will keep coming.”

Notable Moments

[02:42] Early lessons about customer perception when raising prices.

[04:53] Why transparency and education matter when costs rise.

[08:41] Storytelling and facts help justify change.

[11:42] Quality and reliability help businesses retain customers even after price hikes.

[13:13] Predictability and peace of mind are worth paying for.

Raising prices is never easy, but it’s necessary for long-term business health. In this conversation, Lee Cockerell talks about the experiences he’s had with price increases and the lessons he’s learned. He shares how to communicate price increases with honesty and confidence based on his career in hospitality, including as Disney leadership. Take a listen to learn how to explain why, maintain trust with customers, and focus on value over cost.

Read the blog for more from this episode.

Resources

Creating Magic Mastermind October 2025

CockerellStore.com

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

“Don’t give your customers a chance to go try somebody else. They might not come back.”

Episode Highlights

[03:42] Why environment and people matter more than coffee quality.

[06:55] Observations on cultural diversity in different coffee shops.

[09:54] The best consultants in your business are your employees and customers.

[13:04] The danger of closing doors and letting customers try competitors.

[15:10] Lessons learned about loyalty and value from grocery shopping.

Your customers are only loyal until they find something better. In this conversation, Lee Cockerell shares personal stories and practical lessons on why people leave, how small details make the biggest difference, and what leaders can do to keep customers coming back.

Read the blog for more from this episode.

Resources

Creating Magic Mastermind October 2025

CockerellStore.com

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

“Everything is hard until it’s easy. The only way it gets easy is practice.”

Episode Highlights

[00:01:36] Lee recalls his first attempt at public speaking at Marriott.

[00:02:45] Advice from Bill Marriott’s father-in-law

[00:03:55] Practice as the path to confidence.

[00:06:26] How fear holds people back from trying.

[00:07:39] Explain things simply to prove understanding.

[00:08:33] Improvement through courses, reading, and daily study.

Lee Cockerell opens up about his early struggles with public speaking and the lessons that helped him turn fear into confidence. He explains why passion and personal stories make presentations more engaging and memorable than polished scripts. Lee reminds us that practice is the only way to build true confidence, and that fear is often the biggest barrier to growth. This conversation highlights simple, practical steps anyone can take to improve their communication skills and become more effective leaders.

Read the blog for more from this episode.

Resources

Creating Magic Mastermind October 2025

CockerellStore.com

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.