In this episode of Digital Pioneers, host Michael O'Toole explores how digital transformation is reshaping healthcare by addressing one of its most persistent challenges: improving patient experience in real time.

Joining the conversation is Bryan Graven, Executive Director and CIO of Waterbury Health and Eastern Connecticut Health Network. Bryan shares how his health systems implemented an innovative text-based patient feedback system to proactively address concerns before discharge—enhancing satisfaction, boosting star ratings, and improving Press Ganey scores.

Key takeaways:

• How real-time patient feedback drives service recovery in hospitals
• The role of technology in bridging gaps between patients and healthcare providers
• Lessons from Waterbury Health’s successful implementation and adoption strategy

If you're a healthcare leader looking for practical tech solutions to enhance patient care, this episode is packed with valuable insights.

Don’t forget to subscribe for more conversations with trailblazers in digital healthcare innovation!

Welcome to the first episode of Digital Pioneers, a healthcare podcast series presented by Coker, where we explore groundbreaking technological innovations reshaping the healthcare landscape.

In this episode, host Michael O'Toole dives into the transformative world of Virtual Nursing with special guests Stacey McGriff and Grant Reed from Piedmont Healthcare. Discover how Piedmont Healthcare implemented a virtual nursing program across its 23-hospital network in just over a year, addressing critical challenges like staffing shortages and improving patient and nurse satisfaction.

Key takeaways:

· How virtual nursing supports bedside staff and enhances patient care.

· Insights into Piedmont's rapid implementation and scaling process.

· Real-world advice for healthcare leaders considering virtual nursing.

Whether you're a healthcare leader, technology enthusiast, or just curious about the future of healthcare, this episode is packed with valuable insights.

Don’t forget to subscribe for more episodes featuring trailblazers in digital healthcare innovation!

In this episode of Coffee with Coker, Gabriel Harry, Vice President at Coker, and Tim Harper, Senior Manager at Coker, sit down with Gary Noseworthy, CEO of Community Health Access Network (CHAN), for an in-depth conversation about CHAN's efforts to modernize health information technology in community health centers. They dive into the collaborative projects they've worked on, reflecting on both the obstacles and successes they've encountered.

The discussion covers key topics such as vendor selection strategies, the critical role of strategic partnerships, and the importance of individual assessments for health centers. Gary also shares how CHAN's team has grown and evolved, offering insights into the transformative impact of their initiatives. He looks ahead to CHAN’s future, envisioning an expansion of participating health centers and exploring new business opportunities.

• 00:32 Background on Community Health Access Network (CHAN)
• 02:08 Vendor Vetting and Selection Process
• 09:48 Implementation and Unique Requirements
• 12:00 Project Success and Team Contributions
• 15:18 Challenges and Lessons Learned
• 29:47 Future Growth and Strategic Partnerships
• 34:38 Conclusion and Closing Remarks

Podcast Information

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