Call Center Confidential Podcast Por Trey_Briggs arte de portada

Call Center Confidential

Call Center Confidential

De: Trey_Briggs
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Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!

© 2026 Call Center Confidential Economía Gestión Gestión y Liderazgo
Episodios
  • Applying Six Sigma Methodology to QA Training and Scoring

    Applying Six Sigma Methodology to QA Training and Scoring
    Mar 27 2026

    In this thought-provoking episode, top industry trainer and Quality Assurance expert Trey Briggs discusses how to apply the world-famous Six Sigma management methodology to QA training and scoring to achieve consistent patient-experience excellence. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!
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    20 m
  • Applying First-Principles Thinking to QA Scoring

    Applying First-Principles Thinking to QA Scoring
    Feb 27 2026

    In this thought-provoking episode, top industry trainer and QA expert Trey Briggs breaks down First Principles Thinking, a powerful problem-solving method, and how it can revolutionize quality assurance scoring and training. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!
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    14 m
  • The Significant Differences Between Scoring and Training

    The Significant Differences Between Scoring and Training
    Jan 23 2026

    In this thought-provoking episode, top industry trainer and QA expert Trey Briggs breaks down how scoring without training is a recipe for failure, and how training, not scoring, is the only road to success. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!
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    23 m
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