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Publisher's Summary

This Element is an excerpt from Inspire!: Why Customers Come Back by Jim Champy, available in print and digital formats.

The Honest Tea story: building a company on truth, customer engagement, and total transparency.With truth as its credo, Honest Tea encountered its first test with a new drink called Zero. Labels were at the printer when the partners discovered their sweetener would add 3.5 calories per bottle. Anything below 5 calories can legally be rounded down to 0: No one would need to know. But for Honest Tea, the discrepancy was crucial.

Listen to the full version of Inspire! Why Customers Come Back.
©2010 James A Champy (P)2009 Audible, Inc.

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