What do you do when interdepartmental conflict threatens organizational harmony? Peg Neuhauser suggests that the key is in recognizing that different departmental tribes, or subcultures, exist within the organization. By teaching these tribes how to communicate more effectively, the executive can minimize conflict and boost productivity. She covers the dos and don'ts of negotiating with other groups and points out the special role that tribal chiefs play in the organization.
This is just a recording of a talk that was given about the topic. It is not an audible version of the book.