Knowledge workers are the innovators, designers and marketers of your company's products and services. They are the highly paid strategists, executives, and IT specialists whose ideas and expertise fuel your success. But are they delivering their best performance?
Leading knowledge-management and process-innovation expert Thomas Davenport shows you how to:
Thomas Davenport holds the President's Chair in Information Technology and Management at Babson College. He is the director of research for Babson Executive Education, an Accenture Fellow, and the author, coauthor, or editor of nine books, including Working Knowledge: How Organizations Manage What They Know.