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Publisher's Summary

In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability.

Complete with profiles of organizations that have successfully adopted Toyota's principles, this book shows managers in every industry how to improve business processes by:

  • Eliminating wasted time and resources
  • Building quality into workplace systems
  • Finding low-cost but reliable alternatives to expensive new technology
  • Producing in small quantities
  • Turning every employee into a quality control inspector
©2004 McGraw-Hill; (P)2005 AMI

What members say

Average Customer Ratings

Overall

  • 4.3 out of 5.0
  • 5 Stars
    487
  • 4 Stars
    275
  • 3 Stars
    116
  • 2 Stars
    17
  • 1 Stars
    15

Performance

  • 4.3 out of 5.0
  • 5 Stars
    309
  • 4 Stars
    168
  • 3 Stars
    93
  • 2 Stars
    18
  • 1 Stars
    7

Story

  • 4.4 out of 5.0
  • 5 Stars
    346
  • 4 Stars
    157
  • 3 Stars
    70
  • 2 Stars
    13
  • 1 Stars
    11
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  • Story
  • Staci
  • Kansas City, KS, United States
  • 02-08-12

Skips to Many Parts of the Book

What could have made this a 4 or 5-star listening experience for you?

If the Narrator would have read ALL of the book. He skips parts. I know this because I was following along with the exact same book and big chunks where missing. I would have to stop the book and then read and then start it up again.

What did you like best about this story?

I love how the lean system has helped many companies.

What did you like about the performance? What did you dislike?

He has no excitement to his voice and is very monotoned.

If you could play editor, what scene or scenes would you have cut from The Toyota Way?

I would not have cut any of it. Read the book as it was written.

Any additional comments?

Do not cut parts from the book.

20 of 20 people found this review helpful

  • Overall
  • Performance
  • Story

MIssing Content from the Paper Book

What could have made this a 4 or 5-star listening experience for you?

- if book had all content in the book- if cloud player worked better (but it doesn't), and is able to play the book (it wasn't after a few weeks)

What was most disappointing about Jeffrey Liker’s story?

- Missing content from the paper-edition book- Boring narrator

Would you be willing to try another one of Grover Gardner’s performances?

no

You didn’t love this book... but did it have any redeeming qualities?

- Content was interesting, but poorly delivered

Any additional comments?

- DRM is horrible. I can't simply download the book to play on my phone. I don't want to, (and I can't) install the Audible app. I even have to download and install software to play a book on my computer, which is ridiculous for a simple audio file.

6 of 6 people found this review helpful

  • Overall
  • Performance
  • Story

Sold as Unabridged, but it is Abridged

If you could sum up The Toyota Way in three words, what would they be?

The lean topic is a game changer for any business. It is a good audiobook but much is skipped.

What three words best describe Grover Gardner’s voice?

Excellent vocal choice

Any additional comments?

It is a shame that the customer service it represents and journey to exactness was not followed in creating this book and selling it as something it is not

5 of 5 people found this review helpful

  • Overall
  • Performance
  • Story

Skips major sections of the book.

This audio skips major portions of the book. I bought this thinking I could listen to this on my commute as a pre-req to a work class I am taking. That won't work as the majoity of the book is missing from this recording. The description states unabridged, but there are only 4 of 22 chapters!

5 of 5 people found this review helpful

  • Overall
  • Dave
  • san francisco, CA, USA
  • 05-30-06

The Toyota Way

Outstanding! I have run a small business for 19 years. It was going flat over the last few years, I needed a new approach. I have listened multiple times to the program and made extensive notes, and am currently implementing the Toyota Way in my business. We are already seeing gains. The information is great, and the reading fits it to a "T" (for Toyota). It is a bit technical, but I did not find it ponderous. Highly recommended!

5 of 5 people found this review helpful

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  • Performance
  • Story

Missing large sections of the book

What would have made The Toyota Way better?

Missing large sections of the book, not organized by chapterts

Did Grover Gardner do a good job differentiating all the characters? How?

missing large sections of the book

3 of 3 people found this review helpful

  • Overall
  • Performance
  • Story

This is an abridged audiobook

I agree with other reviewers that when you listen to the audiobook with the printed book of the same edition in front of you, it's clear that the audiobook is abridged and skips large chunks of the book.

6 of 7 people found this review helpful

  • Overall

Value Added.

Toyota Way was very illuminating on differences between Toyota Management & Production systems vs. the management styles I've seen from 3 American companies (each +100 years old.) This book focused on the culture of Toyota, which appears to be integrated and consistent with the techniques of TPS. I feel this consistency of philosophy and technique is a gigantic advantage because I've experienced the impotence of technique without vision.

I have been involved with Lean projects for 2 years. This book filled in many gaps in the "why" Lean techniques are done, which I found highly value added.

This is not a techniques book, and that's good. TPS is equal parts sociological and technical. This is the first Lean book I've encountered that focused on the sociological.

2 of 2 people found this review helpful

  • Overall
  • Performance
  • Story

Dry but useful

This book really gives you a lot of great ideas on how to improve your company. The narrator speaks very clearly and was easy to understand. The story gets three stars because it's very dry and would make a great cure for insomnia.

1 of 1 people found this review helpful

  • Overall

Good principles, distracting language

This book describes in great detail the processes used by Toyota to streamline their manufacturing process and build-in quality. The reader was engaging and the topics interestingly developed with illustrations. However for each topic, the japanese term associated with the topic was read. That in itself wouldn't be so bad except that I couldn't remember the different terms when he referred back to the Japanese terms. A little irritating but overall a good book in the fashion of the 5 S's or LEAN manufacturing.

1 of 1 people found this review helpful

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  • Wybrand
  • 08-24-07

The must have operations management toolkit!

This is a straight forward operations management textbook that cuts through the normal business waffle waffle and tells you how Toyota walked the talk. Practical tools and good management stories. Excellent listen!

2 of 2 people found this review helpful

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  • Mr Adeyemi
  • 05-27-15

Good listen!

Good narrator, Good examples. I enjoyed learning about the background and principles behind the Toyota way of working. Could be more thorough on tools mentioned such a value stream mapping.

1 of 1 people found this review helpful

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  • Amy P
  • 04-06-15

Lean Principles

This book is excellent for anyone wanting to understand the Lean Principles developed by Toyota.

1 of 1 people found this review helpful

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  • RJDAVIES07
  • 02-28-15

seriously good book

The narrator was amazing iv owned the hard copy for years and read it a hand full of times but it was amazing to be able to listen to it for a change while driving to work.

1 of 1 people found this review helpful

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  • Gary
  • 10-22-13

Efficient Book about Production Efficiencies.

Where does The Toyota Way rank among all the audiobooks you’ve listened to so far?

Toyota Production System

What did you like best about this story?

Lots of lessons to draw upon and LOTS of ways in which this book will make you think about what you do, how you do it, why you do it that way and, IF there is a better way.

Which scene did you most enjoy?

Many pockets of personal and company innovation throughout.

Did you have an emotional reaction to this book? Did it make you laugh or cry?

Engaging and interesting and yet, no emotion - though the content delivery or the story being told. The right way. The balance was right all the way through.

Any additional comments?

Will listen to again as, we (as a business) use KANBAN as a product development process - as applied to software and hardware design / delivery.

1 of 1 people found this review helpful

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  • Elimaes12
  • 11-02-17

Interesting lean introduction

This book gives a very interesting introduction to lean principles and makes you enthusiastic to apply it yourself!

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  • Daniel
  • 08-29-17

Very good introduction to Toyota Way

Very good book. The only negative for me is about the audio book chapters. I have no idea why audible book has 4 chapters when actual hard copy of the book has many more. This makes it more difficult to bookmark and revisit favourite chapters in the future.

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  • John Gregory
  • 08-02-17

The only book you will ever need on the subject!

What made the experience of listening to The Toyota Way the most enjoyable?

The way the reader reads.

What does Grover Gardner bring to the story that you wouldn’t experience if you had only read the book?

The speaker has a great voice and it is very well read.

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  • Orange Bob
  • 04-18-17

Really helpful to listen to the concepts involved.

Really helpful to have an audio version of this allowing this to be listened too when reading wouldn't be practical.

Great content allowing the reader to further there own research on some of the key subjects raised.

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  • Sunil Hareendran
  • 09-12-16

Develop your own lean process

Develop the individual by not finding fault, blaming but objectively criticizing to improve performance. The Goal should be achiving the target set by strategic intent.

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  • Becci
  • 11-05-17

Follow along with 2004 version of book

This is content rich - plenty of detailed examples on the principles. I suggest following along with a 2004 version of the print publication - coz you’ll need a highlighter to capture all the good bits to apply.