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Publisher's Summary

From Stephen R. Covey's eldest son comes a revolutionary new path towards productivity and satisfaction. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust - and the speed at which it is established with clients, employees and constituents - is the essential ingredient for any high - performance, successful organization.

For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship - from the most personal to the broadest, most indirect interaction - and how to establish trust immediately so that you and your organization can forego the time - killing, bureaucratic check - and - balance processes so often deployed in lieu of actual trust.

©2008 Stephen M.R. Covey; (P)2008 Franklin Covey Co.

What members say

Average Customer Ratings

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  • Overall
  • Marty
  • East Thetford, VT, United States
  • 12-23-10

Good Information, Hard to Listen to

Covey describes trust as being based on character and competence, where character is required and competence is situational. He uses financial terms as a concrete way to convey the cost of low trust and the benefit of high trust, describing the former as a trust tax and the latter as a trust dividend. The quickest way to make a withdrawal, he insists, is to violate a behavior of character, and the quickest way to make a deposit is to demonstrate a behavior of competence. He goes on to detail seven low trust taxes (redundancy, bureaucracy, politics, disengagement, turnover, churn, and fraud) and seven high trust dividends (increased value, accelerated growth, enhanced motivation, improved collaboration, stronger partnering, better execution, and heightened loyalty).

Covey also outlines what he characterizes as five waves of trust: self-trust, relationship trust, organizational trust, market trust, and societal trust. For each of these waves, he applies the concept of the four cores (integrity, intention, capabilities, and results) and the thirteen behaviors of high-trust leaders (talk straight, demonstrate respect, create transparency, right wrongs, show loyalty, deliver results, get better, confront reality, clarify expectations, practice accountability, listen first, keep commitments, and extend trust). The book includes a multitude of practical applications and pushes the reader to reflect on his or her own behavior.

Despite the fact that I have recommended this book, I do so with some caveats. Although I generally like it when an author reads the book, that was not the case for this one. Covey is a Harvard MBA, but I was astounded at the number of mispronunciations. His reading style has a hesitating tempo to it that comes across as patronizing, and his incessant family examples are over the top. He's a business man, not a family therapist. Those examples got very tiresome. Still, there are nuggets in the book.

38 of 41 people found this review helpful

  • Overall

Disappointed

I have listened to ~30 audible selections over the past year. Though I had read reviewers' comments concerning poor narration, I never thought a bad narrator could undermine the content of a book so greatly.

Mr. Covey is probably a really nice guy, but is simply a poor reader. The choppy, uneven flow made me wish I would have purchased the book rather than listening to it.

Recommendation: Please listen to the sample audio prior to purchasing. (I will from now on.)

25 of 30 people found this review helpful

  • Overall
  • Tim
  • Fremont, NE, United States
  • 09-09-09

Very true!

This book was a pleasant surprise. There is much truth to what Covey says in this book, both about how trust changes everything and how to increase your "trust" quotient in life and in the office. It is also interesting how the principles in this book apply to virtually everything in life: Marriage, Church and Family, relationships between nations, etc..... This was recommended by my boss and I'm truly glad I read (or more accurately listened to ) it. Well worth your time!

20 of 24 people found this review helpful

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Outstanding!

This book is a game changer! No other book, or person, has helped me realize that my approach to trust saw it as an illusion I was creating. I had no self trust, and then wondered why people didn't trust me. This bok helped me realize why I must have self -trust, and how I could get it... fast!

This bok will change your life... if you let it!

2 of 2 people found this review helpful

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Some good information in there, but is too long

This book wasn’t for you, but who do you think might enjoy it more?

This book has some great information. But it could be about 2/3rds shorter.A lot of information is repeated, and I couldnt' finish it.

1 of 1 people found this review helpful

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  • JSimon
  • weston, Florida United States
  • 08-09-16

Great message!

Book was a great message. Listening it for work. Like most business books, it could have been shortened by about 100 pages without losing the point. But the stories and examples were good though. Not sure I would have read the whole thing if it wasn't for work. Overall good book.

1 of 1 people found this review helpful

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Informative

The information was excellent and leaders of companies really should read this book. The knowledge that you gain from this book would provide insight to mangers and non-managers in having a good team.

1 of 1 people found this review helpful

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Good concept - not a good book

What disappointed you about The Speed of Trust?

While some have commented on not liking Covey's style of narration, I didn't mind that but really disliked the alternative narrator. <br/><br/>The book also seemed very repetitive as if it is trying to fill more pages than it would naturally.

What reaction did this book spark in you? Anger, sadness, disappointment?

Strongly agreed with and found the concept informative about how big a role trust plays but the shallowness of a lot of the material later on and the other narrator's affected tone made it an unpleasant experience overall.

5 of 7 people found this review helpful

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  • Doug
  • Edmonton, AB, Canada
  • 05-11-13

Amazing information and challenge

Would you recommend this audiobook to a friend? If so, why?

Yes, but they've got to listen well and long as this is a long but challenging look at why trust is so important in all our lives.

What did you like best about this story?

Trust is shown to be what it was intended to be, the king-pin that creates and holds together relationships of all stripes.

What about Stephen R. Covey’s performance did you like?

His thinking and clear wording make one stop and self-evaluate.

Did you have an extreme reaction to this book? Did it make you laugh or cry?

No, but it did force me to think and rethink.

1 of 1 people found this review helpful

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Worth hearing

Good advice, actionable, real life examples, easy to follow along even while driving, would listen to again

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  • Amazon Customer
  • 11-25-17

Valuable lessons, great examples...

We trust doctors to perform surgery on our hearts. But can they be trusted with babysitting our kids?

Stephen M.R. Covey explains the character and competence side of trust.
How we on personal, relationship, work, global marketplace and society depend - and unknowingly live by - the integrity, intent, capabilities and results of ourselves and others.

Easy to listen to - great to hear the authors voice!

Everybody, children, parents, presidents and janitors should recieve a 1 hour summary of these principles. And when ready to delve deeper, listen to/read this book.

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  • Mark M
  • 10-16-17

The book is great but the reader...

Reading should have been outsourced to a professional. The story and the content is really valuable and good!

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  • Albert
  • 04-08-17

good read

i bought the audiobook however i felt the narrator could do better. but still lots of helpful insights into the topic of trust