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Publisher's Summary

Christine Porath, an associate professor at Georgetown University’s McDonough School of Business, and Christine Pearson, a professor of global leadership at Thunderbird School of Global Management, report on why rudeness at work is rampant and how it can cost companies millions each year.

This article was first published in the January 2013 issue of Harvard Business Review.

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©2013 by the President and Fellows of Harvard College, All Rights Reserved (P)2013 Audible Inc.

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