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Publisher's Summary

In his book The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your service.

When was the last time you were "wowed" by the service you received?

Maybe you were "wowed" while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that - secrets! But in The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world-class service. This is a book about creating raving fans - customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. John shows us to make "wowing" customers the rule, rather than the exception.

Gildan Media is proud to bring you these uplifting and life-changing inspirational books from Simple Truths, which can be used throughout every facet of your life. These audiobooks may be short in length, but their words speak volumes.

©2012 John J. Murphy (P)2013 Gildan Media LLC

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  • William
  • Atlanta, Ga, United States
  • 04-20-15

Great points. Really enjoyed.

I think there was a stretch with the 10 but that doesn't mean this isn't a very well written and thought out book. GREAT principles outlined within!!