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Publisher's Summary

Talk is powerful. And it isn't just `difficult' conversations that matter--the everyday dialogue we have with one another is critical to both personal and organizational success. Packed with sample dialogues and dozens of personal stories, and backed by solid research and the authors' firsthand observations, The Four Conversations describes how to get maximum results from conversations that every one of us must use to get things done: initiative conversations introducing something new, understanding conversations to help people relate to ideas or processes, performance conversations requesting specific actions, and closure conversations that recognize achievements and signal completion of the work. As Jeffrey and Laurie Ford clearly demonstrate, engage in the right conversation at the right time--plan and start each one well, finish every one effectively--and extraordinary things can happen.
©2009 Jeffrey Ford and Laurie Ford; (P)2009 Audible, Inc.

What members say

Average Customer Ratings

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  • Overall
  • Hardin
  • Boston, MA, United States
  • 12-28-10

Excellent

Really help me see my weak and strong points as a communicator and gave practical solutions which have been easy to implement.

  • Overall
  • Glenn
  • Richmond Hill, ON, Canada
  • 01-27-10

Avoid this book

Avoid this book. Dry, boring and nothing new. I listened for an hour and a half before dropping it. On Amazon there are 12 reviews of 5 star, however for almost all of them this is their only review. It deserves a 0 rating but gave it 1 so others know it was rated.

1 of 2 people found this review helpful