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Publisher's Summary

If you want to know why so many organizations sink into chaos, look no further than their leaders' mouths. Over and over, leaders present grand, overarching - yet fuzzy - notions of where they think the company is going. They assume everyone shares their definitions of "vision," "accountability," and "results." The result is often sloppy behavior and misalignment that can cost a company dearly. Effective communication is a leader's most critical tool for doing the essential job of leadership.

- From the May 2006 issue of Harvard Business Review.

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©2006 by the President and Fellows of Harvard College, All Rights Reserved; (P)2006 Audible Inc.

What members say

Average Customer Ratings

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  • Overall
  • Chuck
  • Greely, Ontario, Canada
  • 04-19-09

Great insight, right to the point

An easy listen, I've often reviewed my work against these five key messages. Almost always, I go back and revise my communications to better reflect at least one of these elements.

2 of 2 people found this review helpful

  • Overall
  • Performance
  • Story

AWSOME

This is a Great and ear as well thought opening experience. I have listened to over 10 times and each time I grab a new nugget of absolutely worthwhile information, then I immediately share it with my team!!!

  • Overall
  • Performance
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Good Enough

Leaders often loose sight of their PRIMARY job; leading. And this article is about providing clarity to the peipke at work. Good stuff.

  • Overall
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Simple But Effective

Confirms what leaders intuitively know, but brings it to the surface for (self) examination. We must place our finger on the pulse of our organizations if we're to succeed; to do that we must have open communication.

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Clarity in thought, communication and execution

This is a must for all people with responsibilities who want to deliver. With simple case studies to complement the narrative, it lays out in simple terms foundational factors of success.

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Good

This was a good article and a great tool for leading a group of great individual. I recommend the raid.