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Publisher's Summary

No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations.

Some situations are unpredictable, and you can't plan for every conversation, but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become and the less likely you will feel like fleeing from a difficult situation.

The Conflict Resolution Phrase Book is a great resource that everyone should have, to approach any difficult situation with the assurance that the words will come out right! You will learn:

  • Positive things to say when you're initiating or responding to a difficult conversation
  • How to find and craft language to start a conversation
  • The right words for you to positively influence the situation

The Conflict Resolution Phrase Book is a natural complement to the authors' previous best seller, The Essential Workplace Conflict Handbook.

©2017 Barbara Mitchell, Cornelia Gamlem (P)2017 Gildan Media LLC

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    3 out of 5 stars
  • Robert Nicholson
  • 06-25-18

Some useful, some ridiculous phrases

Some good phrases, but some are too passive-aggressive or weird to ever use.
"I don't like it when you talk to me like that, you remind me of my ex-husband"
"When you come to me with a problem I have trouble believing it's not a disaster because that's what my life has been", lol!