Your customers will go crazy about you. You will find yourself loving to go to work, where everyone exclaims, Thank God It's Monday!
Nothing but hot air in this book. A lot of 'raw raw" stuff but nothing substantial. Don't waste your money and more importantly you time.
4 of 7 people found this review helpful
overall a very great message much needed in today's corporate world. but I personally prefer books that have more practical practices and instructions to lead you and put you on the right track.