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Publisher's Summary

Whether personal or professional, conflict is inevitable. In her book Conflict 101: A Manager's Guide to Resolving Problems so Everyone Can Get Back to Work Susan Shearouse shares insight from her 20 years of experience in mitigating disagreements as a conflict resolution strategist. Susan discusses the importance of trust, how assumptions lead to false perceptions, and using the "Satisfaction Triangle" as a conflict arbitration tool.

©2011 Susan Shearouse (P)2014 American Management Association International

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