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Publisher's Summary

Dealing with emergencies and roadblocks is never easy, especially in the recent economy where every budget and staff is stretched thin. An even bigger problem is when the problem solving is stalled by bureaucracy and waiting for permission. Russell Bishop has several stories of employees who, instead of waiting, took the initiative, took the problem into their own hands, and came up with effective workarounds to get the job done.

©2011 Russell Bishop (P)2014 American Management Association International

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