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Publisher's Summary

Lyn Kelley, Ph.D., Certified Professional Coach has led hundreds of collection seminars and collected on hundreds of past due accounts. She shares with you everything you need to know about collecting money tactfully - without offending people. Specifically for service professionals and small business entrepreneurs.

Here's what you'll get:

  • How to collect your fees at the time of treatment
  • How to collect your past due accounts
  • How to collect by mail and by phone
  • How to handle all excuses
  • All the sample forms, letters and scripts that are proven to work
  • How and when to hire a collection agency
  • How and when to file a law suit, obtain a wage garnishment, obtain a bank levy
  • How to collect from attorneys, handle liens, and other legal matters
  • The exact script that ensures you'll get payment at the time of service
  • How to stop being a wimp
  • What motivates people to pay today
  • The crystal ball that predicts with perfect accuracy who will give you a problem
  • The client intake form that virtually guarantees you'll get paid today
  • The remote control receptionist - how to train your employees
  • The sticker that triples your mail-in response on past due accounts
  • The time and place to call that works 10 times better to collect your money
  • How to handle all excuses
  • The magic letter that gets immediate payment from insurance companies
  • The sticker that puts $5,000+ a year extra “free” money in your pocket
  • The letters that stop insurance company abuse
  • How to create a payment plan that people will stick to
  • How to get and enforce a legal judgment
©2014 GROW Publications (P)2014 GROW Publications

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