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Publisher's Summary

Some business skills can't be taught in a classroom – they have to be learned from experience.

This article was first published in the July 2010 issue of Harvard Business Review.

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©2010 by the President and Fellows of Harvard College, All Rights Reserved (P)2010 Audible Inc.

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Great

If one is in management this is a great listen. I think it would help a person redefine their job and help to make them a better manager.