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Publisher's Summary

Nicole Lipkin, author of What Keeps Leaders Up at Night, wants us to know that our brains are more sensitive than we think, susceptible to what is called "emotional contagion". That's when someone's "negative emotions spread virally" where our brains pick up on someone else's mood and mimic that emotion. That means if one employee is feeling disengaged, that feeling will spread. Added to the other symptoms like declines in productivity, performance, safety, retention and profits, this makes disengagement one of the most pervasive and unremarked upon problems in the workplace. Luckily, Nicole has ways to combat disengagement and get teams back on track. AMA is a world-class leadership development provider in more than 40 countries worldwide. Our training is internationally recognized by nine professional associations and the majority of the Fortune 500 companies.

©2014 Nicole Lipkin (P)2014 American Management Association

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