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Managing Change
- Adapt and Evolve Your Organisation to Keep Ahead in a Changing World
- Length: 1 hr and 52 mins
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Managing Change
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Publisher's summary
Failure to recognise and address these conflicts is the main reason why change initiatives do not produce the gains, growth, and security anticipated. This book will help you to understand what drives change in your organisation. It will also show you:
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HELP - How Can I Get The Lost Hours Back ?
- By Mike on 09-23-09
By: Roger Connors, and others
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Coaching for Performance, 5th Edition
- The Principles and Practice of Coaching and Leadership
- By: Sir John Whitmore, John McFarlane - foreword
- Narrated by: Richard Lyddon
- Length: 8 hrs and 5 mins
- Unabridged
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Overall4.5 out of 5 stars 111
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Performance4.5 out of 5 stars 89
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Story4.5 out of 5 stars 89
Written by Sir John Whitmore, the pioneer of coaching, and Performance Consultants, the global market leaders in performance coaching, this extensively revised and extended edition will revolutionize the traditional approach to organizational culture. Brand-new practical exercises, corporate examples, and coaching dialogues strengthen the learning process, whilst a critical new chapter demonstrates how to measure the benefits of coaching as a return on investment, ensuring this landmark new edition will remain at the forefront of professional coaching and leadership development.
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5 out of 5 stars
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Excellent concept
- By copious on 03-27-21
By: Sir John Whitmore, and others
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The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- By: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Unabridged
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Overall4.5 out of 5 stars 108
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Performance4.5 out of 5 stars 87
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Story4.5 out of 5 stars 86
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
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5 out of 5 stars
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If you are a CXer, you have to read/listen to it
- By Shirley Campbell on 05-26-23
By: Matthew Dixon, and others