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Publisher's Summary

Each time you do business with a customer, it's a listening test. You can pass the test and encourage customers to return, or you can fail the test and lose customers to competitors. This program will give you techniques and tips to make you and your co-workers become better listeners that customers truly appreciate. Learn to develop a listening attitude, overcome the 3 most common customer complaints, use "focus-in" questions that help customers communicate their needs, and more.
©2009 Briefings Media Group

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