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Publisher's Summary

From The One Minute Manager to Raving Fans, Ken Blanchard's books have helped millions of people unleash their power and the potential of those around them. The Ken Blanchard Companies have helped thousands of organizations become more people-oriented, customer-centered, performance-driven, and more focused on leading for a higher purpose and a greater good.

Now, in Leading at a Higher Level, Blanchard and his colleagues have brought together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line", and how to make sure people know who you are, where you're going, and what will guide your journey. Blanchard then turns to your customer, extending his breakthrough work on delivering legendary service, creating "raving fans", and developing a true "customer mania". Next, he presents the definitive discussion of his renowned Situational Leadership techniques for leading yourself, individuals, teams, and entire organizations. Finally, he helps you discover the personal "leadership point of view" all truly great leaders possess and shows how to apply it throughout your entire life.

No matter who or where you are, you can "lead at a higher level", creating high-performing organizations that make life better for everyone you touch. This audiobook will help you every single step of the way.

PLEASE NOTE: The supporting charts and other documents for Leading at a Higher Level are available here.
©2007 Pearson; (P)2006 Audible, Inc.

Critic Reviews

"At Nissan, we have made these principles a core part of our leadership philosophy, better equipping our managers to bring out the great energies and talents of our employees." (Jim Irvine, Vice President of Human Resources, Nissan North America)
"At Southwest Airlines, we have always strived to lead at a higher level. We truly believe that profit is the applause you get for taking care of your internal and external customers. We have always insisted upon a happy, carefree, team-spirited - yes, even fun - working environment, which we think results in motivated employees who will do the right thing for their internal and external customers....this book will make a positive difference in your organization." (Colleen C. Barrett, President, Southwest Airlines)

What members say

Average Customer Ratings

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Sort by:
  • Overall
  • Tina
  • Nibley, UT, United States
  • 11-15-07

Good book, good audio, a new perspective

I have listened to this book and found many good examples. I took my listening device on a recent personal trip that did not go well. This book had me looking at my own job, and my trip, in a different light. My perspective has changed.

I will listen again and again. The content and narration were REALLY that powerful.

7 of 8 people found this review helpful

  • Overall
  • Denise
  • Guthrie, OK, USA
  • 07-28-08

Practical guidance

A nice break from fable format often used by Blanchard. Full of practical and factual guidance for improving all aspects of leadership including self and staff development, and principles of situational leadership.

2 of 2 people found this review helpful

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  • Performance
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  • MR
  • Berwick Springs, Australia
  • 10-25-13

Mixed feelings

Is there anything you would change about this book?

This books mixes up some interesting ideas with a load of unsupported assertions. It is clearly consultant speak, with many self-references, that fails badly in the test of critical thinking. Sure enough, some of the ideas were good and some of the suggestions may work, but I the potential repercussions were overblown.

1 of 1 people found this review helpful

  • Overall
  • Xavier
  • PO Box 654 McDonough, GA 30253
  • 05-19-10

I once was blind but now I see....

I had the pleasure of being trained by Ken and Margie Blanchard. I am humbled to know that God has put so much information and COMPASSION into two people. I'm currently attending the Ken Blanchard School of Business at Grand Canyon University. This is one of my text books and the holy grail regarding servant leadership...A must have...

3 of 4 people found this review helpful

  • Overall
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one of the top three business/ leadership books.

I've read many leadership books in my time, but this may be one of the best. Here's five more stars *****

  • Overall
  • Performance
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Loved it!

Was a great motivational read after having just finished our companies SLII 2 day workshop!

  • Overall
  • Performance
  • Story

Solid read

Would you recommend this audiobook to a friend? If so, why?

Blanchard continues with themes he has brought to life in other books. This is one to chew on but thought provoking and applicable.

  • Overall
  • Performance
  • Story

The perfect summary of Blanchard's insight

Would you listen to Leading at a Higher Level again? Why?

This is a wonderful collection of Blanchards works, sewn together into a mentoring session. Having been introduced to Blanchard some 20 or more years ago and read nothing of his since, this work is both reflective and refreshing.

  • Overall

Intresting

the book is straight to what a good leader needs...at the end it gets kinda boring but truly is a great book for anyone who`s trying to excel at this position

  • Overall
  • Martijn
  • Berkel EnschotNetherlands
  • 10-11-09

Interesting the whole ten hours

Leading at a higher level brings a wide perspective of information which are all very helpful and interesting for experienced or managers just starting.

It is great to hear!