Just Culture

Restoring Trust and Accountability in Your Organization, Third Edition

By: Sidney Dekker

Narrated by: Sidney Dekker

Length: 5 hrs and 45 mins

Publisher's summary

A just culture is a culture of trust, learning, and accountability. It is particularly important when an incident has occurred or when something has gone wrong. How do you respond to the people involved? What do you do to minimize the negative impact and maximize learning?

This third edition of Sidney Dekker's extremely successful Just Culture offers new material on restorative justice and ideas about why your people may be breaking rules. Supported by extensive case material, you will learn about safety reporting and honest disclosure, retributive just culture, and the criminalization of human error.

Some suspect a just culture means letting people off the hook. Yet they believe they need to remain able to hold people accountable for undesirable performance. In this new edition, Dekker asks you to look at accountability in different ways. One is by asking which rule was broken, who did it, whether that behavior crossed some line, and what the appropriate consequences should be. In this retributive sense, an account is something you get people to pay or settle. But who will draw that line? And is the process fair? Other ways to approach accountability after an incident is to ask who was hurt; to ask what their needs are; and to explore whose obligation it is to meet those needs. People involved in causing the incident may well want to participate in meeting those needs. In this restorative sense, an account is something you get people to tell and others to listen to.

If you learn to look at accountability in different ways, your impact on restoring trust, learning, and a sense of humanity in your organization could be enormous.

©2017 Taylor & Francis Group LLC (P)2018 Sidney Dekker

case management essential

case management is a core part of safety as patients transition through the system. This is a must read!

Very actual analysis of the psychology of safety

The book presents a very important facts based analysis of a very contemporary issue regarding justice and how much it needs to change in order to be appropriate for the current complexities and responsibilities of modern professionals and society as a whole.

culture influence on investigations

I listened to both books "Just Culture: restoring trust.." and "Field guide.." by Sidney Dekker. I recommend starting with this book because it is easier to understand and contains many good stories. Also, the writer expands on "Culture" in the filed guid book.

Great book for any security professional

As security professionals we often quickly blame the end user. Oh, how come they made that mistake (i.e. clicking on a phishing link). But we just always analyze the system to understand what made them do what they did. I am grateful to Sidney Dekker and other academics researching culture’s role in understanding and preventing incidents.