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It's My Pleasure Audiobook

It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture

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Publisher's Summary

Businesses are built by growing relationships with customers. Culture is created by the stories those relationships tell. Two of the most important differentiators of a business are its talent and its culture. Talent energized by a compelling culture will drive organizational success and provide innovative growth opportunities for both the business and the individual.

Based on her more than 30 years at Chick-fil-A, most of which have been spent as vice president of corporate talent, Dee Ann Turner shares how Chick-fil-A has built a devoted talent and fan base that spans generations. It's My Pleasure tells powerful stories and provides practical applications on how to develop extraordinary talent able to build and/or stimulate a company's culture.

©2015 Dee Ann Turner (P)2016 Elevate Publishing

What Members Say

Average Customer Rating

4.7 (48 )
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4.9 (40 )
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Performance
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  •  
    amyjo1230 05-22-17
    amyjo1230 05-22-17 Member Since 2016
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    "It's always about customer service"

    This is a must read for any business owner or manager that's wanting to grow there business.

    0 of 0 people found this review helpful
  •  
    Daniel A. Shaye 03-18-17 Member Since 2016
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    4
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    "Positive message wrapped in an advertisement"

    The messages are only fresh if you haven't read other business books. It would be interesting to count the number of times the author says "Chik Fil-A." The book comes off as more of an advertisement for the business than as a motivational and educational tool.

    0 of 0 people found this review helpful
  •  
    Donald 03-03-17
    Donald 03-03-17
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    3
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    "It's My Pleasure to give this book an excellent"

    I love the philosophy of the company and the compassion they show all people. If only more businesses were that way.

    0 of 0 people found this review helpful
  •  
    Rodney 02-08-17
    Rodney 02-08-17 Member Since 2012
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    16
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    "Outstanding book."

    Every business, big or small, should be applying the principles in this book. You need the right culture in this age of customer service. Outstanding!

    0 of 0 people found this review helpful
  •  
    AL buyer 01-28-17
    AL buyer 01-28-17
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    "A Burns AL OH"

    Best book read in the last 10 year's!
    The lives CFA has touched!
    Thank You Dee Ann Turner

    0 of 0 people found this review helpful
  •  
    Ryan 10-05-16
    Ryan 10-05-16 Member Since 2013
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    "A fantastic narrative on leadership in business"

    Exceptional writing and story telling that outlines a great overview of recruiting, retention and consistency. This is certainly a must-read for anyone wanting to cultivate a strong business culture. I will certainly be recommending to my business colleagues.

    0 of 0 people found this review helpful

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