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Publisher's Summary

Businesses are built by growing relationships with customers. Culture is created by the stories those relationships tell. Two of the most important differentiators of a business are its talent and its culture. Talent energized by a compelling culture will drive organizational success and provide innovative growth opportunities for both the business and the individual.

Based on her more than 30 years at Chick-fil-A, most of which have been spent as vice president of corporate talent, Dee Ann Turner shares how Chick-fil-A has built a devoted talent and fan base that spans generations. It's My Pleasure tells powerful stories and provides practical applications on how to develop extraordinary talent able to build and/or stimulate a company's culture.

©2015 Dee Ann Turner (P)2016 Elevate Publishing

What members say

Average Customer Ratings

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  • Overall
    3 out of 5 stars
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Positive message wrapped in an advertisement

The messages are only fresh if you haven't read other business books. It would be interesting to count the number of times the author says "Chik Fil-A." The book comes off as more of an advertisement for the business than as a motivational and educational tool.

1 of 1 people found this review helpful

  • Overall
    5 out of 5 stars

excellent

What an incredible story to highlight the people business that Chick-fil-A is in. Great Read!

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Great lessons

loved the book. many great lessons to take away . narrator is a little bland.

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A great book with a great reminder...

... That people are the key to business success and that treating people well should be the priority and good business will always be the result.

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    5 out of 5 stars
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It's always about customer service

This is a must read for any business owner or manager that's wanting to grow there business.

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It's My Pleasure to give this book an excellent

I love the philosophy of the company and the compassion they show all people. If only more businesses were that way.

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    5 out of 5 stars
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Outstanding book.

Every business, big or small, should be applying the principles in this book. You need the right culture in this age of customer service. Outstanding!

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A Burns AL OH

Best book read in the last 10 year's!
The lives CFA has touched!
Thank You Dee Ann Turner

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A fantastic narrative on leadership in business

Exceptional writing and story telling that outlines a great overview of recruiting, retention and consistency. This is certainly a must-read for anyone wanting to cultivate a strong business culture. I will certainly be recommending to my business colleagues.