• Hug Your People

  • The Proven Way to Hire, Inspire, and Recognize Your Employees
  • By: Jack Mitchell
  • Narrated by: James Boles
  • Length: 6 hrs and 4 mins
  • 4.4 out of 5 stars (41 ratings)

Access a growing selection of included Audible Originals, audiobooks, and podcasts.
You will get an email reminder before your trial ends.
Audible Plus auto-renews for $7.95/mo after 30 days. Upgrade or cancel anytime.
Hug Your People  By  cover art

Hug Your People

By: Jack Mitchell
Narrated by: James Boles
Try for $0.00

$7.95 a month after 30 days. Cancel anytime.

Buy for $13.75

Buy for $13.75

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's summary

"Giving great personalized customer service has always been the foremost goal in my family, but one thing we never lose sight of is that you can't possibly deliver great service if you don't treat your own associates right."

So says Jack Mitchell, CEO of his family's astoundingly successful chain of clothing stores. In Hug Your People, he shares his secrets for creating happy employees, secrets as simple as they are revolutionary:

  • Be NICE to them (and hire nice people to begin with)
  • TRUST them (they deserve it and will work even harder and smarter to continue to earn that trust)
  • Instill PRIDE in them (they are more productive when they are proud of their work)
  • INCLUDE them (since you can't do it alone)
  • Generously RECOGNIZE them (and not only with money - but don't be chintzy, either)

    Hug Your People is filled with real stories about real people. Jack offers his principles on "hugging" your associates - whether they are the sales team, the cleaning staff, the delivery people, the backroom financial wizards, the marketing and advertising departments, or outsourced staff. Hug Your People is just what today's employees and managers need.
  • ©2008 John R. Mitchell (P)2008 Tantor

    Critic reviews

    "There ought to be more books like this on the shelves." ( Publishers Weekly)

    What listeners say about Hug Your People

    Average customer ratings
    Overall
    • 4.5 out of 5 stars
    • 5 Stars
      24
    • 4 Stars
      11
    • 3 Stars
      5
    • 2 Stars
      1
    • 1 Stars
      0
    Performance
    • 4.5 out of 5 stars
    • 5 Stars
      15
    • 4 Stars
      8
    • 3 Stars
      0
    • 2 Stars
      1
    • 1 Stars
      0
    Story
    • 4.5 out of 5 stars
    • 5 Stars
      15
    • 4 Stars
      8
    • 3 Stars
      1
    • 2 Stars
      1
    • 1 Stars
      0

    Reviews - Please select the tabs below to change the source of reviews.

    Sort by:
    Filter by:
    • Overall
      5 out of 5 stars
    • Performance
      5 out of 5 stars
    • Story
      5 out of 5 stars

    good book.

    Great information for improving the workplace. Easy to listen and worded wonderfully to easily understand

    Something went wrong. Please try again in a few minutes.

    You voted on this review!

    You reported this review!