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Publisher's Summary

In this issue:

IDEA WATCH
"Wearables in the Workplace" by H. James Wilson.

FEATURE ARTICLES
"Triple-Strength Leadership" by Nick Lovegrove and Matthew Thomas.
"The Truth About Customer Experience" by Alex Rawson, Ewan Duncan, and Conor Jones.
"Innovating for Shared Value" by Marc Pfitzer, Valerie Bockstette, and Mike Stamp.

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©2013 by the President and Fellows of Harvard College, All Rights Reserved; (P)2013 Audible Inc.

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