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Publisher's Summary

First, we'll take a look at "Innovation Versus Complexity." Just what is too much of a good thing? Then, we'll hear about the leadership strengths of minority professionals, as well as about hiring candidates for smarts, rather than personality or style. Plus, we'll learn about sending your customer the perfect message at the perfect moment, and a mind and body expert answers the question "Are You Working Too Hard?"
Want to sharpen your business skills with previous editions of the Harvard Business Review? You can find the archives by clicking on archives under periodicals.
©2005 by the President and Fellows of Harvard College, All Rights Reserved; (P)2005 Audible Inc.

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