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Publisher's Summary

In this issue:

IDEA WATCH
"The VC Shakeout" by Joseph Ghalbouni and Dominique Rouzies.

FEATURE ARTICLES
"No, Management Is Not a Profession " by Richard Barker.
"Stop Trying to Delight Your Customers" by Matthew Dixon, Karen Freeman, and Nicholas Toman.
"Are You Ignoring Trends That Could Shake Up Your Business?" by Elie Ofek and Luc Wathieu.

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