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Publisher's Summary

Forethought: "The Tourism Timebomb", by Paul F. Nunes and Mark Spelman.

"Reverse Engineering Google's Innovation Machine", by Bala Iyer and Thomas H. Davenport: Every piece of the company plays a part, every failure breeds success, and every success demands improvement.

"Be a Better Leader, Have a Richer Life", by Stewart D. Friedman: Integrate work, home, community and self to become a more productive leader and a more fulfilled person.

"The Four Things a Service Business Must Get Right" by Frances X. Frei: An extensive study of the world's best service companies reveals the principles on which they're built.

Executive Summaries: "Open Source: Salvation or Suicide?" by Scott Wilson and Ajit Kambil; "Creativity Step By Step: A Conversation with Choreographer Twyla Tharp"; "Can You Say What Your Strategy Is?" by David J. Collis and Michael G. Rukstad; "The Right Way to Manage Unprofitable Customers", by Vikas Mittal, Matthew Sarkees, and Feisal Murshed; "Leading From the Boardroom", by Jay W. Lorsch and Robert C. Clark; and "Managing Hypergrowth" by Alexander V. Izosimov.

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