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Publisher's Summary

Written for any business that uses a telephone from novice to professional, Ms. O'Neill's insider's secrets about how you conduct your business on the telephone is a "must-have" for the 21st century. This is boot camp for phone call protocol - no matter what product or service you sell or your company provides to your customers. If you are in any kind of business today, you need to know these secrets - not to just "get by" and survive this recession, but to thrive. These insider's tips are resourceful money-making tools for anyone - from employee to business owner.

©2012 N. O'Neill (P)2013 Twin Hearts Media

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