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Publisher's Summary

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

Best-selling author and multiple award-winner Phil M. Jones is highly regarded as one of the world's leading sales trainers. He has trained more than two million people across five continents and 56 countries and coached some of the biggest global brands in the lost art of spoken communication. In 2013, he won the British Excellence in Sales and Marketing Award for Sales Trainer of the Year, the youngest-ever recipient of that honor. He has also written a series of best-selling books and developed a number of Online training courses that have enrolled tens of thousands of members around the world. Phil divides his time between London and New York.

©2017 Phil M. Jones (P)2017 Phil M. Jones

What members say

Average Customer Ratings

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  • 4.5 out of 5.0
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A must-listen/read... if you deal with humans

Would you consider the audio edition of Exactly What to Say to be better than the print version?

Depends on your preference. What I will say, is that the content and the way Phil delivers it in the audio version, made this listen incredibly valuable and impactful, as well as fun to listen to. Listening to this audio book, I felt as though I was sitting next to a friend who was sharing valuable information with me, rather than listening to an author who was talking at me. This resulted in me enjoying the experience more, as well as the content being far more impactful.

What did you like best about this story?

The direct applicability of the content.

What insight do you think you’ll apply from Exactly What to Say?

This book delivers a ton of a-ha moments, throughout its entirety. All of which are directly applicable in multiple areas of your life.

Any additional comments?

If you deal with people in your personal and professional life, then you need to read / listen to this book.

6 of 6 people found this review helpful

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a fun read if you are in sales<br />

I have studied sales influence persuasion and written thousands of different scripts for multiple different products and services his words choices and examples are spot-on I use all of them regularly subconscious some subconscious but I was thrilled to hear it all

3 of 3 people found this review helpful

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Simple yet powerful

I’ve got to say that these techniques are brilliant in nature and simple to understand and utilize. Highly recommend!

1 of 1 people found this review helpful

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Feels like I was granted super powers!

Can't wait to go ahead and start using it. I'm definitely going for a second pass. Highly recommended.

1 of 1 people found this review helpful

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Brilliant<br />

Simply Brilliant. Must Read/Listen for Everyone. Can't wait for Exactly How to Sell to be available on audible.

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Jaw dropping!

I’m blown away after hearing these super simple phases that can change the outcome of your sales encounters most of the time! I’ve learned that there are two types of salesman: those who are satisfied with mediocre and those who read this book!

Just one more thing...
I know that if you are open minded to shifting a few key phrases in your sales conversations, your results will be really great!

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Straight to fhe point!

Great life examples on how to use talking tecniques !! I loved it... I will definitely listen to it every month

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This is by far best sales book.

An awesome book. Extremely helpful. Felt stupid for not discovering these tips on my own. Packed with useful info

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Great read for onxe

Not very insightful but still very good read for one time. Not sure if what the author is saying is scientific.

1 of 2 people found this review helpful

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How to sell swindle and manipulate.

Disappointing. These are tactics for sales people who are like vultures looking for the precise buzz word to convince some unsuspecting bloke to buy his product. Slimy approach. I thought I was buying material that would enhance my sensitivity to someone else, not exploit them.

1 of 3 people found this review helpful

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  • Trendxy
  • 02-14-18

Good readinv

Good reading very practical and inspiring will like to read over and again. very applicable

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  • Daz
  • 02-04-18

Magic Words

This is a good audio book, easy to understand the only thing that bugs me is in some of wording comes with a dreadful background noise that sounded like he needed to blow his nose lol, guy needs to talk from his mouth not his nose.

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  • Simon Minett
  • 01-28-18

Punchy and impactful

Whilst crafted for sales conversations, these techniques can work in personal and professional situations. A short concise book, without the usual repetition or fat associated with many books on here. No rocket science but simple conversation starters to achieve your desired outcome.