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Publisher's Summary

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

Best-selling author and multiple award-winner Phil M. Jones is highly regarded as one of the world's leading sales trainers. He has trained more than two million people across five continents and 56 countries and coached some of the biggest global brands in the lost art of spoken communication. In 2013, he won the British Excellence in Sales and Marketing Award for Sales Trainer of the Year, the youngest-ever recipient of that honor. He has also written a series of best-selling books and developed a number of Online training courses that have enrolled tens of thousands of members around the world. Phil divides his time between London and New York.

©2017 Phil M. Jones (P)2017 Phil M. Jones

What members say

Average Customer Ratings

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Simple yet powerful

I’ve got to say that these techniques are brilliant in nature and simple to understand and utilize. Highly recommend!

11 of 11 people found this review helpful

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A must-listen/read... if you deal with humans

Would you consider the audio edition of Exactly What to Say to be better than the print version?

Depends on your preference. What I will say, is that the content and the way Phil delivers it in the audio version, made this listen incredibly valuable and impactful, as well as fun to listen to. Listening to this audio book, I felt as though I was sitting next to a friend who was sharing valuable information with me, rather than listening to an author who was talking at me. This resulted in me enjoying the experience more, as well as the content being far more impactful.

What did you like best about this story?

The direct applicability of the content.

What insight do you think you’ll apply from Exactly What to Say?

This book delivers a ton of a-ha moments, throughout its entirety. All of which are directly applicable in multiple areas of your life.

Any additional comments?

If you deal with people in your personal and professional life, then you need to read / listen to this book.

30 of 32 people found this review helpful

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Simple, to-the-point, immediately actionable!

Any additional comments?

Excellent! So simple and immediately actionable. Engaging narrator. Great, to-the-point information! The quick examples of how to use his specific word combos were just enough to get you thinking how you can tailor them for your own purposes, without feeling bogged down by long stories that may or may not apply to you. Just perfect! Will be revisiting this I'm sure.

7 of 7 people found this review helpful

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a fun read if you are in sales<br />

I have studied sales influence persuasion and written thousands of different scripts for multiple different products and services his words choices and examples are spot-on I use all of them regularly subconscious some subconscious but I was thrilled to hear it all

12 of 13 people found this review helpful

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Powerhouse Persuasion Book

This tightly compacted instruction manual is the best book I've heard since reading Cialdini's works. Best money I've ever spent on a persuasion book.

4 of 4 people found this review helpful

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    5 out of 5 stars

Short , sweet and to the point!

I'll be listening to this more than once, with a pen in hand to take notes in an intention to practice. Having been in sales in the past, I recognize the wisdom and skill that these phrases represent. Although I'm not in sales directly anymore, I do have the need to sell ideas and move people through decisions. The suggestions in this book are easy to follow and easy to put into practice.

4 of 4 people found this review helpful

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Feels like I was granted super powers!

Can't wait to go ahead and start using it. I'm definitely going for a second pass. Highly recommended.

3 of 3 people found this review helpful

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Well worth it

No matter if you are in sales, leadership, or simply trying to enhance your bonds with others - applying these 'magic words' will help you reach your goals!

2 of 2 people found this review helpful

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Short and to the point! Make sure you have a pen!

Love it when the author reads his own book! very well played out and right to the point!

2 of 2 people found this review helpful

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Short and powerful , with a great message

I am without words as I realize what words can do to improve what we say.

2 of 2 people found this review helpful

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  • Aika
  • 04-09-18

Unresearched and unfounded personal advice

Just one salesman’s (telemarketer or door-to-door salesman) personal advice on words to use to close the deal. Nothing to do with influencing and how to pitch ideas in general. The recommendations are not based on any validated research supported with evidence and representative of general population, helped with explanation as to why some approaches would or would not worked. Just things like: “say most people choose this product” or “ask would you be open minded about...”. In reality you could ask the same in several ways what matters more is probably your demeanour and language/vocabulary choice specific to the occasion/person rather than the exact wording. And this author seems to think that he figured out the exact magic formula for specific words and phrases that are going to work “for most people most of the time” rather than whatever else you are doing now, “which works for some people some of the time”... very quantifiable and proved by evidence!! And he only provides anecdotal evidence at best. Waste of time and money!!

2 of 2 people found this review helpful

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  • DaveW
  • 05-20-18

This is a seriously good book

It just gets on with the topic, with a mix of what is at once genius and commen sense.

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  • Andy
  • 05-15-18

So simple yet so impactful

Having read Phil’s ‘Magic Words’ this was a great follow-on. I will certainly be listening to it over and over.

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    4 out of 5 stars
  • Dean
  • 04-27-18

Good

It's good, but quite short. I would've liked to see more psychological analysis. It's a good listen overall.

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  • Terry Smith
  • 04-16-18

Brilliant

A must have book. I'd strongly recommend for anyone wanting to get into sales or to get the upper hand on a conversation.

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  • Amazon Customer
  • 03-31-18

10 out of 10. Hit the mark for me.

Practical, turnkey words that will produce positive results if mastered and delivered at the right time.

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  • Peter Delahunty
  • 03-21-18

Simple practical actionable

I loved that this book was short and straight to the point. Each chapter introduces the word or phrase with a short explanation of the context and why it works.

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  • SAB
  • 03-16-18

A good use of time

This book gives practical and useful advice. I have started using the tips...succesfully. I will definitely listen to this more than once.

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  • Kenny S
  • 03-03-18

Great book

Concise and straight to the point. Wouldn't have guessed that the author isn t college educated.
Interesting concepts

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  • Anonymous User
  • 02-28-18

increased my sales!

amazing! literally just studying and using these words have doubled my sales and close more often! fully recommend to any face to face or telesales person!

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  • Nick
  • 05-16-18

Wow! Great stuff!

Can’t wait to listen to this again and take detailed notes. So many gems that I’ll be able to use in my conversations. Recommended for anyone trying to sell anyone else anything 👍

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  • Anonymous User
  • 04-02-18

Enthusiastic narration

It is a simple book that's easy to follow and great tips to implement immediately.