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Publisher's Summary

Have you ever put off having a feedback conversation with a staff member because it seemed too hard? Have you ever lost sleep over a workplace conversation that didn't go well? Have you ever wanted to learn how to handle sensitive situations more effectively? Managing staff performance and building a positive feedback culture are essential elements for any successful leadership role. The litmus test of your leadership is not how you lead when times are good, it's how you lead when times are tough.

Using real-life case studies and current research into the science of human behaviour, Dealing with the Tough Stuff will boost the confidence of anyone working in a management or leadership role. Discover how to lead critical conversations, including tools for de-personalising tough feedback, strategies for overcoming resistance and defensiveness tips for finding the best way to be assertive in any situation. Dealing with the Tough Stuff will enable you to have more productive discussions in the workplace - and less conflict.

Behavioural scientist Darren Hill and psychologists Alison Hill and Dr Sean Richardson are directors of the behavioural strategy company Pragmatic Thinking. They work with top companies in Australia and North America to equip and support managers and leaders to work more confidently with people.

©2013 Darren Hill, Alison Hill, Sean Richardson (P)2013 Audible Ltd

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