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Publisher's Summary

Apathy destroys profits, cripples production, and loses customers. Many times, the employees with the experience have all but lost the flame of passion that once made them an asset to your company. The worst part is that it can be hard to detect. When new employees come on board, they're filled with vigor and enthusiasm. What they lack in skill, they make up for in excitement. What's the answer?

Tony Alessandra's Customer-Driven Service program will motivate your people and get them customer-focused. They'll be right in sync with your company's message.

©2008 Dr. Tony Alessandra; (P)2008 Made For Success

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