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Crucial Conversations Audiobook

Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

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Publisher's Summary

The New York Times best seller that changed the way millions communicate is now available in audio.

Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them.

Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.

Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation:

  • New firsthand accounts of how these skills changed readers' lives
  • New case studies showing how business leaders successfully applied these methods to achieve results
  • New links to videos teaching what to do and what to avoid during crucial conversations
  • New research findings offering fresh insights for applying the skills taught in the book

Crucial Conversations is filled with practical advice you can start using today:

  • Prepare for high-stakes conversations
  • Make it safe to talk about almost anything
  • Transform unpleasant emotions into powerful dialogue
  • Be persuasive, not abrasive

Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.

©2012 McGraw-Hill (P)2012 McGraw-Hill Education

What the Critics Say

"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world.... This book deserves to take its place as one of the key thought leadership contributions of our time." (From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People)

"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." (Mark Victor Hansen, cocreator of the number one New York Times best-selling series Chicken Soup for the Soul)

"Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation." (Joanne K. Bryson, CAE, Executive Vice President and CEO, Oregon Medical Association)

What Members Say

Average Customer Rating

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Performance
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  •  
    Leanna Seattle, WA United States 12-28-13
    Leanna Seattle, WA United States 12-28-13 Member Since 2008

    I love to read, but I am time-limited. Audible allows me to keep up with all my favorite authors while on the hiking trail. Thanks, Audible!

    HELPFUL VOTES
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    "Fantastic!"
    Any additional comments?

    This is a fantastic primer on communication. It is so easy to walk away from a conversation but that isn't a solution. Crucial Conversations gives you the skills to engage in communication and find solutions. I have listened to this book several times. It is wonderful.

    9 of 12 people found this review helpful
  •  
    Shannon Philadelphia, PA, United States 05-16-15
    Shannon Philadelphia, PA, United States 05-16-15 Member Since 2017
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    "Great content! Very helpful"

    This book is an awesome reminder that tough topics are the most important to be brought up. But even more importantly it reminds you that the way in which the topic is brought up will make all the difference. Often times people bring up tough topics with anger, frustration, passion, emotion and they tend to stir up the pot making everyone on edge. The intent is good, to bring an issue to light, but the delivery is so bad or lacking grace that it makes everyone, perhaps even their supporters, cringe. This book gives concrete examples of how to make those around you at ease while you address an issue at hand.

    1 of 1 people found this review helpful
  •  
    Not Dick Hausler 02-20-15 Member Since 2012

    NDH

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    "Very helpful tools - deep knowledge"
    Would you consider the audio edition of Crucial Conversations to be better than the print version?

    Read Crucial Accountability first, probably should have reversed order, but for me it was the right way. The meat of why you need to have these conversations is in the Accountability book. This one helps one do that work. Highly recommend reading or listening to them both if you need them.


    Any additional comments?

    Only rated the story poorly because it's not a story, it's got a lot of little stories in it, but it's a guide book. A very good one too. (Have to put stars in this third category or the form won't take comments, so it's not a reflection on the value of the book to rate the "story" a 2).

    I like listening to the works of this author and his team on the other two books, Crucial Accountability and Influencer, because they organize the works well for listening; something you don't see all the time.

    Really appreciate their works.

    1 of 1 people found this review helpful
  •  
    Damion Brown 02-09-15 Member Since 2013
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    "practical and very useful"

    i would recommend it to everyone. can be applied for personal as well as professional differences of opinions.

    1 of 1 people found this review helpful
  •  
    Scott Wozniak 02-02-15 Member Since 2017
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    "Essential reading for anyone who talks to others"

    If you talk to people, you MUST read this! After all, what is more important than learning to communicate and resolve differences in a way that is productive and peaceful?

    1 of 1 people found this review helpful
  •  
    Greg 12-31-14
    Greg 12-31-14 Member Since 2012
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    "Easy to listen to and packed with knowledge"
    Where does Crucial Conversations rank among all the audiobooks you’ve listened to so far?

    9-10 out of 10


    What was one of the most memorable moments of Crucial Conversations?

    How to make people feel safe to talk


    What does Joseph Grenny bring to the story that you wouldn’t experience if you just read the book?

    keep you want to listen more


    Any additional comments?

    A book that is a must read that makes the world a better place.

    1 of 1 people found this review helpful
  •  
    Silvio 09-19-14
    Silvio 09-19-14 Member Since 2017
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    "Can I rate it as 6 starts???? Awesome!!!"
    What did you love best about Crucial Conversations?

    The quote: "When it matters most, we do our worst". This is completely true.


    Who was your favorite character and why?

    All histories are very good, can't choose one.


    1 of 1 people found this review helpful
  •  
    Vasilika dubai, United Arab Emirates 07-16-13
    Vasilika dubai, United Arab Emirates 07-16-13 Member Since 2017
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    "Quite helpful"
    What was the most interesting aspect of this story? The least interesting?

    Chapter 8: How to get back to the save conversation when somebody blows up. Breaks down to techniques, which would be applicable in this case and detailed layout helps to understand each technique implementation


    Was there a moment in the book that particularly moved you?

    Book includes plenty of samples related to everyday life of different type of people. Some of them concerned me as well.


    Any additional comments?

    Though technical part is very useful and informative, eventually it overwhelms listener. Good relative samples, but I suggest to shrink technical aspect of the book as all skills are hardly to be absorbed by listener.
    Overall a great book as a first step to learn to manage crucial conversation. Special recommendation to those who are not talented in a crucial conversation, but eager to learn related skills.

    4 of 6 people found this review helpful
  •  
    Kinshiro 07-09-14
    Kinshiro 07-09-14
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    "This is a cliché, but..."

    This is a life changing book. I highly recommend it to anyone who has a mouth. Literally life changing because no one will ever see dialogues in the same way.

    4 of 7 people found this review helpful
  •  
    Amazon Customer 06-12-17
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    "This was a big waste of time!"

    I had heard about crucial conversations from my daughter who is in banking. She said it would be a wonderful thing to listen to. This audiobook, however, just a teaser. It did not say anything about how to handle a crucial conversation or the different types or anything at all. It's like it's a setup for the next book to come. I really do want to get my money back on this one!

    0 of 0 people found this review helpful
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  • CAROLINE
    PUIDOUX-GARE, Switzerland
    2/27/14
    Overall
    Performance
    Story
    "Reviewing long after listen because it has worked!"

    I downloaded this audiobook based on a single reference made during a training session at work - more to help me get on board with new company owner's philosophy than a desire to learn it has to be said! However I have come back to write this review, because without even realising, I have absorbed some of the basic rules and techniques, intuitively used them when the need arose, and much to my surprise they actually work!

    At work, at home and with friends: 'Make it safe' 'What do you want to achieve from this' ... it may sound stupidly simple but human nature in most of us tends not to this logic.

    At work, time and time again I am able to pull back from being the obstacle or confrontational so enabling a more free flow of communication to everyone's benefit. And in my personal life I find I use what I've learned and can have (more often at least!) a calm, well considered conversation, with a positive outcome (even if that turns out to be completely different to my original expectation).

    I will go back and listen to this book again, in the hope I will glean still more.

    If truly effective communication counts for you, whether it's with your boss/es, your team/s, your family or your friends, the lessons in this book (even skimming the surface) will serve you well.

    22 of 23 people found this review helpful
  • Melanie Harris
    7/21/15
    Overall
    Performance
    Story
    "Master the Art of Saying what you mean"
    Would you consider the audio edition of Crucial Conversations to be better than the print version?

    I feel that this is a good book to have in audio to listen to and in paper back to reference.


    What did you like best about this story?

    This is a powerful book that lets you start to build the skills in saying what you want to and listening to what is actually being said with courage and consideration. It is a powerful book for personal and career development.


    What about Joseph Grenny’s performance did you like?

    It was fine.


    If you made a film of this book, what would be the tag line be?

    Mastering meaningful conversation with courage and consideration.


    4 of 4 people found this review helpful
  • paula mcdonald
    5/22/15
    Overall
    Performance
    Story
    "full of ideas"

    listening to crucial conversations has changed how I engage with staff and people already. I also think I wil use it in future difficult situations.

    4 of 4 people found this review helpful
  • Bernice
    United Kingdom
    1/11/17
    Overall
    Performance
    Story
    "Too Long Warming Up!"

    There are some very useful tips in this book, but they took too long explaining everything in too much detail. They nearly lost me at the beginning when it seemed to take forever just explaining what a crucial conversation is and why it is important. I stuck with the audiobook, but at times it was a little painful.

    I think the book is valuable, but the audio version does not allow you to skip pages in the way you might with a book, if they explaining the obvious.

    I think someone should have had a crucial (difficult) conversation with the author about about editing.

    3 of 3 people found this review helpful
  • Miss L J Merrifield
    3/17/15
    Overall
    Performance
    Story
    "Excellent"

    Thought provoking and practical, easy to follow and interesting stories and examples to help you put the models and concepts into practice.

    3 of 3 people found this review helpful
  • Mr.
    Birmingham, United Kingdom
    5/20/13
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    Performance
    Story
    "Fantastic read"

    Superb book, very practical. Build on 7 habits by Stephen Covey. Wish had come across this book earlier

    5 of 6 people found this review helpful
  • Thomas Christensen
    Copenhagen, DK
    4/18/13
    Overall
    "Important"

    Probably one of the most important books, I've listened to for a while. Lots of interesting information that will teach you a lot about how we communicate. Has the potential to change you life

    2 of 2 people found this review helpful
  • M. E. Gideon
    England
    7/23/15
    Overall
    Performance
    Story
    "Good model for all communication"

    This is book has positively effected all of my communication and did so before I even finished it. Definitely one I will revisit.

    4 of 5 people found this review helpful
  • Sara England
    1/24/17
    Overall
    Performance
    Story
    "Not often a book can genuinely be called life changing"

    There are so many elements to crucial conversations that you can actually pick up and apply to your home and work life. It's not just theory. The book gives you new and real tools that you can use in so many different scenarios. It's by far my favourite development reading to date. I've learnt the most and changed the most because of it.

    1 of 1 people found this review helpful
  • Mrs
    5/7/17
    Overall
    Performance
    Story
    "Highly recommend this book"
    Where does Crucial Conversations rank among all the audiobooks you’ve listened to so far?

    One of the top audio books I have listened to so far.


    What other book might you compare Crucial Conversations to, and why?

    I don't know what other book I would compare it to.


    Have you listened to any of Joseph Grenny’s other performances? How does this one compare?

    No, I haven't listened to any other Joseph Grenny performances but if I came across any I would definitely listen.


    Was this a book you wanted to listen to all in one sitting?

    Yes, but then I relistened to particular chapters. This is a book I will be dipping in and out of for some time to come.


    Any additional comments?

    I found this book really useful, I would definitely recommend it to anyone who has found themselves falling silent in meetings only to erupt when silence is no longer an option. It helped me to look closely at how I conduct crucial conversations and how I can do it better.

    0 of 0 people found this review helpful

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