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Publisher's Summary

The New York Times best seller that changed the way millions communicate is now available in audio.

Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them.

Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.

Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation:

  • New firsthand accounts of how these skills changed readers' lives
  • New case studies showing how business leaders successfully applied these methods to achieve results
  • New links to videos teaching what to do and what to avoid during crucial conversations
  • New research findings offering fresh insights for applying the skills taught in the book

Crucial Conversations is filled with practical advice you can start using today:

  • Prepare for high-stakes conversations
  • Make it safe to talk about almost anything
  • Transform unpleasant emotions into powerful dialogue
  • Be persuasive, not abrasive

Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.

©2012 McGraw-Hill (P)2012 McGraw-Hill Education

Critic Reviews

"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world.... This book deserves to take its place as one of the key thought leadership contributions of our time." (From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People)
"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." (Mark Victor Hansen, cocreator of the number one New York Times best-selling series Chicken Soup for the Soul)
"Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation." (Joanne K. Bryson, CAE, Executive Vice President and CEO, Oregon Medical Association)

What members say

Average Customer Ratings

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  • 4.5 out of 5.0
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  • 4.5 out of 5.0
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  • 4.4 out of 5.0
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Excellent!

I wish I could have read this book 30 years ago. I would have been a better dad.

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By far the best book read !

Loved reading this book and the best part was that I didn't even notice how soon I transitioned
And started applying the concepts and tools of the book. I would highly recommend it for professionals and also someone who really wants to master the skill of conversing with someone. Very very helpful !

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One of the best books ever, a must read

This book continues to change my life.
Down to the very last word in the afterword it's pure gold in value.
this book equipped me like no other with skills that I was severely lacking, and showed me that those skills are not something you are born with, or are raised with, but you can learn them and become a master of them in adult life.

The book doesn't only help with crucial conversations, it promotes mindfulness, patience and inner peace, which of course translates into outer peace, better relationships with others and self.

I've listened to it twice already, and it's a definite reference book for decades to come.

Thank you so much to the authors for writing this gem. And for making it audible :)

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Too much filler

I’m pretty disappointed in this book. If you’ve ever read a negotiating or communication book, you’ve heard everything that’s here. There is very little valuable content and far too many stories. If you want to spend 6.5 hours on an audio book, listen to “Never Split The Difference.”

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brilliant book

have listened to it over and over for its well thought through advice and guidance

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Wonderful experience.

This is my first audible book, and I am pleasantly surprised. I had my doubts, but doubt no more. I'll be purchasing a new book every month moving forward.

If you have EVER felt that a conversation didn't go the way you wanted it to, or more specifically, felt that it could have ended "better". You owe it to your future dialogues to read this book. You may even be able to revisit the previous unsatisfactory convo and come out feeling great!

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Most. Useful. Book. Ever.

have recommended it to everyone who has brought me a problem since i starrted reading, and had my very best conversations as a boss since finishing it as well.
these skills are priceless and the explanation is done very well!!
Even tho i didnt give 5 stars on all counts, because there is room for improvement, this book's B+ still delivers more impact than another book's A+++!!

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Unlocks the Mystery of working with people

All individuals who manage or supervise others need to read this book!
Often managers are subject experts. Realizing how people tick and how to move beyond misunderstandings is the key to Successful Leadership.

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I gained many insights, great resource

I am grateful for the concepts and examples of how to deal with difficult conversations. I learned a ton.

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A life changing read / listen

I always look to improve my skill to talk to clients, family members or my partners. This book has been an eye opener and the application of it has really helped me to communicate better with the people in my life!

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  • benjahman
  • 12-29-16

a must for social and professional life

full of facts and strategies. I enjoyed every chapter have already applied some of the strategies recommended.

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  • Farrukh
  • 12-27-16

Key to the social success

This is a must read for all. One of the best reads ever. Teaches golden rules on effective conversations and elaborates on how to resolve conflicts by being rational and respectful.

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  • MicT
  • 12-20-16

Really helpful book

I really enjoyed this well written and excellently narrated book. I have already started to use some of the techniques to good use. Partly it affirmed some areas I am already good at and partly highlighted areas that frankly need work! I have left the book feeling that I can do it. I have set of tools and skills that I can now go and practice. I really enjoyed the last chapter narrated by each of the authors sharing their personal viewpoints and reflections since the first edition was published. It summed up the whole tone of the book - realistic, practical, helpful, humble, wise advice and ideas. You will not regret buying this book.

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  • Siwash
  • 12-12-16

Save your relationships

This book has so many strategies that we can implement! These strategies can improve and save your relationships!

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  • mp
  • 04-17-15

A phenomenal piece of art.

I can't find proper words to express my feelings about this amazing book. It is a life changing book. I have listened this book more than five times. I use it immediately. I have bought the book as well since I have realised the beef to read and remember. Thank you almost authors for the time and effort provided.

2 of 4 people found this review helpful

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  • Rafael Marchante Angulo
  • 11-09-14

intresting content, engaging performance

Would you recommend this audiobook to a friend? If so, why?

yes, it is useful information for most people

Was this a book you wanted to listen to all in one sitting?

no, it is best digested bit by bit

2 of 4 people found this review helpful

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  • Steven Jones
  • 04-13-15

Amazingly Practical

Best book I've listened to on audible! I shall be attending a class near me shortly. A must read for all!

2 of 5 people found this review helpful

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  • Simon
  • 12-06-16

drivel. american claptrap. do not buy. avoid avoid

this is full on american rubbish of the highest order. content is just awful. don't waste your money

1 of 3 people found this review helpful