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Publisher's Summary

Hold anyone accountable. Master performance discussions. Get results.

Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.

©2013 Kerry Paterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield (P)2014 VitalSmarts, LLC

Critic Reviews

"Revolutionary ideas...opportunities for breakthrough ..." (Stephen R. Covey, author of The 7 Habits of Highly Effective People)
"Unleash the true potential of a relationship or organization and move it to the next level." (Ken Blanchard, coauthor of The One Minute Manager)
"Brilliant strategies for those difficult discussions at home and in the workplace." (Soledad O’Brien, CNN news anchor and producer)

What members say

Average Customer Ratings

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  • Overall
    5 out of 5 stars
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    5 out of 5 stars
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    5 out of 5 stars

Very helpful for work and life

What did you love best about Crucial Accountability?

Follows up where Crucial Conversations leaves off when dealing with ongoing problems.

Any additional comments?

The review questions seem geared toward fiction or biography rather than nonfiction. While this book presents some of the same situations as Crucial Conversations, it goes further in helping people to deal with situations where agreements have been violated. It presents alternatives to "the ultimatum" which seem largely ignored or forgotten by many people. It helps refute either or thinking and work toward problem solving. If we all learn more ways to avoid verbal violence, perhaps our improved communication will make us all more successful.

4 of 4 people found this review helpful

  • Overall
    4 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    4 out of 5 stars

Understand Why People Violate Expecations

Before you read this, read Crucial Conversations. This will make more sense coming after but could be read independently. This book is very helpful to anyone. A parent, a manager, a team leader, or just a humble individual on their daily journey through life. It breaks down and helps explain why people do what they do, and how we as others can help them redirect themselves. It makes dealing with accountability issues into a scientific problem. The book takes you step by step through how to hold those conversations and discuss where people have missed the mark maybe.

These books have helped me in many ways in my life and have taught me how to handle people and navigate conversations. Learning these tools helps me understand how others will try and divert attention or blame away from themselves and how to bring them back in to discuss the problem at hand.

Overall an exceptional book at helping anyone learn to deal with violated expectations from your child, to your mother-in-law, to your boss.

4 of 5 people found this review helpful

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    5 out of 5 stars
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  • Autum
  • Hemet, CA, United States
  • 06-03-14

Easy to Follow & Understand

The title says it all. The authors do a wonderful job at keeping it simple to understand and excellent tools to use in real life situations. I recommend this book to anyone who is interested in see some effect change in their lives.

4 of 6 people found this review helpful

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    4 out of 5 stars
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    4 out of 5 stars
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    4 out of 5 stars

Read "Crucial Conversations" first

Read this book after reading "Crucial Conversations," which is about handling difficult conversations. Also, there are some concepts in that book which are useful to know as they are occasionally referred to in this book. This book is about recognizing the problems (or the more critical problem in a situation), addressing broken promises, and identifying solutions that add value to the relationships.

5 of 8 people found this review helpful

  • Overall
    4 out of 5 stars
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    5 out of 5 stars
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    4 out of 5 stars

Good info

Good info. Helps u learn how to handle interpersonal issues at home and at work. Gives simple strategies that are easy to remember.

2 of 3 people found this review helpful

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    5 out of 5 stars
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life changing book!

Not only practical tips on how to take too someone who had violated their commitments but a must read book for everyone on understanding human behavior in general. A great companion with Crucial Conversations.

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    5 out of 5 stars
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Every Manager Needs to read

If you could sum up Crucial Accountability in three words, what would they be?

freeing, informative, instructional

Any additional comments?

A book every Manager needs to read because most people aren't trained in the skills truly needed to hold people accountable the correct way. This gives a great mindset to why and how to deal with them.

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    5 out of 5 stars
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Great book!

I loved the book. This is Great information that I have already started to practice!

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    4 out of 5 stars
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A message every one should get!

The information in this book provides great tools for holding yourself and others accountable with an approach that makes everyone feel safe.

  • Overall
    4 out of 5 stars
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    3 out of 5 stars
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    4 out of 5 stars

For the new to leadership

good review of information l have heard before. Easy to grasp concepts. l only had trouble with the performers voice in that l think l have trouble hearing a certain range of tones, and he was in that range much of the time.