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Publisher's Summary

Most leaders know that a winning, engaged culture is the key to attracting top talent and customers. Yet, it remains elusive how exactly to create this ideal workplace one where everyone from the front lines to the board room knows the company's values and feels comfortable and empowered to act on them.

Based on Ann Rhoades years of experience with JetBlue, Southwest, and other companies known for their trailblazing corporate cultures, Built on Values reveals exactly how leaders can create winning environments that allow their employees and their companies to thrive. Companies that create or improve values-based cultures can become higher performers, both in customer and employee satisfaction and financial return, as proven by Rhoades work with JetBlue, Southwest Airlines, Disney, Loma Linda University Hospitals, Doubletree Hotels, Juniper Networks, and P.F. Changs China Bistros.

Built on Values provides a clear blueprint for how to accomplish culture change, showing:

  • How to exceed the expectations of employees and customers
  • How to develop a Values Blueprint tailored to your organizations goals and put it into action
  • Why it's essential to hire, fire, and reward people based on values alone, and
  • How to establish a discipline for sustaining a values-centric culture

Built on Values helps companies get on the pathway to greatness by showing the exact steps for either curing an ailing company culture or creating a new one from scratch.

©2011 Ann Rhoades and Nancy Shepherdson (P)2012 Audible, Inc.

What members say

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excellent work

much needed insight and wisdom for organisations who are looking to create places of work where your employees can wake up each day actually looking forward to going to work. Great job! Two thumbs up!

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Great Theory and Practice Advice

What did you like best about this story?

This is a book written by a practitioner. She knows theory and communicates it well, but most importantly, she gives tools and advice to help the reader think about implementation and change.

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  • Charlott
  • 04-18-18

motivating

I felt encouraged when I've read it. It should be a must read for everyone in leading positions.