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Publisher's Summary

A powerful manifesto for CEOs and employees alike: Influential and award-winning business leader Margaret Heffernan reveals how organizations can build ideal workplace cultures and create seismic shifts by making deceptively small changes.

By implementing sweeping changes, businesses often think it's possible to do better, to earn more, and to have happier employees. So why does engagement prove so difficult and productivity so elusive?

In Beyond Measure Margaret Heffernan looks back over her decades spent overseeing different organizations and comes to a counterintuitive conclusion: It's the small shifts that have the greatest impact. Heffernan argues that building the strongest organization can be accelerated by implementing seemingly small changes, such as embracing conflict as a creative catalyst; using every mind on the team; celebrating mistakes; speaking up and listening more; and encouraging time off from work.

Packed with incredible anecdotes and startling statistics, Beyond Measuretakes us on a fascinating tour across the globe, highlighting disparate businesses and revealing how they've managed to change themselves in big ways through incremental shifts. How did the CIA revolutionize their intelligence gathering with one simple question? How did one organization increase their revenue by $15 million by instituting a short coffee break? How can a daylong hackathon change the culture of a company? Told with wry wit and knowing humor, Heffernan proves that it's often the small changes that make the greatest, most lasting impact.

©2015 Margaret Heffernan (P)2015 Simon & Schuster, Inc.

What members say

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Deep insight.

The author presented case studies that helped to further my understanding of change within organizations and how incremental it can be. She presented very deep insight into how leaders react in difficult situations.

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  • Barb
  • Barrie, ON, Canada
  • 07-11-17

Just Culture is the way to Smarter Business

Loved the stories, loved the examples, loved the research and truly enjoyed hearing it from the author.

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Good - but need to go back and listen again

I listened to the audible and found myself quoting sections of it at work to my co-workers. I guess that makes it a success. However, at the beginning of every year - I tend to read several self-help books to get the year started right. After going through a few already by now - I cannot distinguish this one over the others. I think it was good at the time, but may need to go back and listen to it again so that I can apply some of the ideas and recommendations.

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Content is great. Speaker is great

loved it. very easy to listen through. the content was great with very good stories to back up her claims. i loved the insight.

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Heffernan is absolutely wonderful!

This is a wonderful insightful and concise book. I can't wait until she writes another book.

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Truly a new way of thinking

I believe that this framework will be something that impacts successful business for generations to come

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great book

I agree with Dr. Heffernan that there is not a magic bullet, but the concepts presented really hit home with me, especially in regards to multitasking excessively.

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Simply inspirational

Insightful, on point, practical application both personally and professionally. Beautifully read and a joy to listen to and learn from.

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  • TominCumbria
  • 05-25-15

Recommended listening for Public Sector...

...if you're employed as a public sector servant and looking for ways of defining what you deliver and how you can do more with less...

2 of 2 people found this review helpful

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  • stuart
  • 01-15-16

Fantastic reading well worth it

Well worth reading, very practical example's given. Loved this book. This will make me take a few steps towards change

1 of 1 people found this review helpful