
Black Box Thinking
Why Most People Never Learn from Their Mistakes - But Some Do
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Narrado por:
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Simon Slater
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De:
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Matthew Syed
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it's safe to fail.
We all have to endure failure from time to time, whether it's underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it wrong can have deadly consequences. Consider the shocking fact that preventable medical error is the third-biggest killer in the United States, causing more than 400,000 deaths every year. More people die from mistakes made by doctors and hospitals than from traffic accidents. And most of those mistakes are never made public because of malpractice settlements with nondisclosure clauses.
For a dramatically different approach to failure, look at aviation. Every passenger aircraft in the world is equipped with an almost indestructible black box. Whenever there's any sort of mishap, major or minor, the box is opened, the data is analyzed, and experts figure out exactly what went wrong. Then the facts are published and procedures are changed, so the same mistakes won't happen again. By applying this method in recent decades, the industry has created an astonishingly good safety record.
Few of us put lives at risk in our daily work, as surgeons and pilots do, but we all have a strong interest in avoiding predictable and preventable errors. So why don't we all embrace the aviation approach to failure rather than the health-care approach? As Matthew Syed shows in this eye-opening audiobook, the answer is rooted in human psychology and organizational culture.
Syed argues that the most important determinant of success in any field is an acknowledgment of failure and a willingness to engage with it....
©2015 Matthew Syed (P)2015 Penguin AudioListeners also enjoyed...




















Reseñas de la Crítica
"Mathew Syed has issued a stirring call to redefine failure. Failure shouldn’t be shameful and stigmatizing, he explains. Instead, he shows that failure can be exciting and enlightening - an essential ingredient in any recipe for success. Full of well-crafted stories and keenly deployed scientific insights, Black Box Thinking will forever change the way you think about screwing up." (Daniel Pink, author of Drive and To Sell Is Human)
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Excellent at showing contrast between methods and processes
Very repetitive, Could have been 1/2 as long.
intriguing, but repetitive
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Must read (listen)
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
why don't all industries do this
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
The use of detailed accounts of football (soccer) players could have been shorter without throwing in all of the team names were a little more than was necessary.
The reader's voice was trying and a little difficult to understand. But, I enjoyed the effective narrative and recommend it.
Nicely crafted
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learned how to create reduce errors systematically
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Helps to explain the need as a society to be open minded and think outside of the box especially in terms of how we view a perceived failure and use it to grow
very interesting mind opening book!
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However, the author takes it a step further and looks at some of the psychological reasons why all of us find it so difficult to admit mistakes (cognitive dissonance), and how we so naturally create narratives that support our original decisions. Like some of the best books in this genre, the book forces us to admit that we also are subject to the same kinds of biases that make it difficult to create and maintain "open" systems that encourage us to regularly test our ideas, even while it provides one example after another of why mistakes are essential to learning.
Simon Slater is a good narrator: pace, accent, and expression contribute to an excellent audio book.
A multi-level message, well written and well read
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The culture we all want
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Case after case is made, showing how error (and trial & error) can be used for positive change in people and within organizations. From wrongful criminal convictions to designing vacuum cleaners, from airplane crashes to David Beckham’s penalty kicks, Syed presents a compelling argument that errors and mistakes should be embraced, and used as powerful tools for improvement. Just as evolution has turned random mutations into adaptation to environmental challenges, so should “failures” be seen as springboards for positive change.
This book is a must-read for doctors. But almost anyone can benefit from its lessons. My only complaint is that while listening to it, my mind was racing with ways to apply its lessons to my personal and professional life, and it was sometimes hard to concentrate on the book because it sparked so many ideas about how I can use its lessons to improve myself and my work.
Great narration, albeit a British one. Americans will have to translate.
Fascinating, required reading!
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much needed information for the world today. I le
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