Biz Communication Guy Podcast II Podcast Por Dr. Bill Lampton Ph. D. arte de portada

Biz Communication Guy Podcast II

Biz Communication Guy Podcast II

De: Dr. Bill Lampton Ph. D.
Escúchala gratis

Every week Bill Lampton, Ph.D.–the “Biz Communication Guy”–interviews renowned communication experts about their areas of expertise. Listeners learn tips, strategies, and guidelines for sales, management, customer service, presentation skills, technology, and persuasion. Catch every lively episode, so you will jet-propel your business communication skills–and profits! Economía Gestión y Liderazgo Liderazgo Marketing Marketing y Ventas
Episodios
  • Kristina Rhoades Discusses Communicating With the Disabled

    Kristina Rhoades Discusses Communicating With the Disabled
    Mar 20 2026
    Bill Lampton: Hi there. Welcome to the Biz Communication Show. I’m your host Bill Lampton, the biz communication guy, and our eighth year with the Biz Communication Show bringing onto the show business communication experts, and through our conversation, you and I can pick up business communication tips that will be very valuable for us. Today I have a guest, I don’t often know my guest, but I have a guest that I’ve known for a dozen years or so, delighted to bring onto the program today Kristina Rhoades. Kristina Rhoades is a long-time disability consultant and advocate, a writer, motivational speaker, and proud wife and mom. A former Ms. Wheelchair California, she has had a career in the disability industry modeling and marketing for a variety of products that improve accessibility. Kristina has an MS in organizational leadership and a BA in mass communication. She resides in New Mexico with her husband, who’s also her childhood best friend Jacob, and their 14-year-old daughter Cameron. In her spare time, she enjoys making art and jewelry, volunteering in the local community, and supporting live music. So I know you will welcome Kristina Rhoades. Hello Kristina, great to see you. Kristina Rhoades: Hi Bill, it’s so good to be with you again. Bill Lampton: Well I think back Kristina to how we first became acquainted and how I recognized right away as a speech coach and as a professional speaker, what a role model you are for communication. Even today a few minutes ago, you and I were talking about when you were with the radio station WBCX at Brenau University in Gainesville, Georgia, where I live and where you lived at the time, and I happened to put on Twitter that I had always enjoyed participating on radio, and so you texted me back and next thing I knew, we had a very brief interview, you said let’s get going, and for two years, we had the opportunity to work together co-hosting what we called the Business Communication Corner. And so you are not a novice in the communication business. What I believe our viewers and listeners would like to know first is, how did you develop your presentation skills? I think of your vitality, I think of your diction, I think of your nonverbal messages, it all just comes together so vibrantly and you’re one of the most listenable radio colleagues that I’ve ever associated with. So tell us, I don’t think those things just happen, how did you develop those skills? Kristina Rhoades: Oh well thank you first Bill for the kind words, I appreciate it very much. Um, I think it’s a bit of a two-part answer for me. Um, part of it’s my personality, I’ve always been an outgoing person, um, very social, I enjoy people, I enjoy talking to people, but I do often wonder how much of that came from just my life experience as well. So being somebody in a wheelchair, uh, I often am approached by strangers, um, people ask questions about my situation or about my wheelchair or about my disability. Um, I’ve had when I was young, very many medical appointments and um, situations where I am, you know kind of being interviewed and grilled by um, a therapist or a doctor or a nurse or different people trying to fit me for a wheelchair. So I wonder if um, those experiences growing up helped just build my courage and my comfort in talking with strangers and being kind of in the spotlight or you know going in public and having a whole room of people look at me because I’m in a wheelchair might’ve made me a little more comfortable um, you know being having attention on me. So I wonder that. But I also have to give credit to Brenau University, which is where we met and what you were just referring to where WBCX the radio station was. Um, that’s where I received my BA in mass communication and I stayed there as well to do my MS. Um, and I guess coming in with a natural inclination and interest in public speaking and um, communication, Brenau really helped me hone my skills and develop um, really all the pieces that I need to to properly give a presentation and to put put my thoughts together in a manner um, that are that are easily digestible by my audience. Um, so I have to, yeah, I have to give lots of credit to Brenau. Bill Lampton: I think we could say that uh unlike um many of your younger colleagues, you were basically on stage for for your childhood. Now one one point I know we have talked about before, your disability was at a very young age and your mother had a wonderful way of dealing with that. And she made you feel special in ways that other people might not get the kind of encouragement and support that you did. Uh let’s go back to when you were 18 months old and there was a swim meet that you were engaged in, maybe swim competition, tell tell us about that and your mother’s role in that please. Kristina Rhoades: Oh Bill, thanks. Um, not sure if it was a competition or you know I don’t really know what to call it, but I’ll give a little background...
    Más Menos
    35 m
  • Diana Damron Tells How to Build Trust Through Civiliy

    Diana Damron Tells How to Build Trust Through Civiliy
    Mar 31 2026
    Dr. Bill Lampton: Hi there! Welcome to the Business Communication Show. I’m your host, Bill Lampton, the Biz Communication Guy, bringing you tips and strategies that are certain to boost your business and mine. And I don’t bring you these tips and strategies solo; I bring them through a conversation with a lively, highly qualified guest. And today, we certainly have that guest coming to us from Montana: Diana Damron. Diana Damron has one goal: help individuals, teams, and organizations build trust from the inside out. She enlists what she calls the 3 Cs: Civility, Communication, and Character, to perform that transformation. Diana is a former television anchor who works with organizations to create, grow, and maintain cultures of trust. Described by her clients as “The Human Whisperer,” Diana has made it her mission to take on the toxic workplace and replace it with a culture of trust. Diana’s latest book, Civility Unleashed: Second Edition, is a “how-to” book for those who want to foster and work in an environment where talented people can thrive. Additionally, Diana provides readers with a transformative 5-step civility tool. And I want to say, a couple of months ago, I read that book, benefited from it greatly, gave it a five-star review on Amazon, and I encourage you to get Civility Unleashed: Second Edition. Along with Diana’s TEDx talk, she’s been featured in The Wall Street Journal, Southwest Airlines’ LUV Lines, and national television and radio interviews. She’s a former television anchor, co-host, and reporter who studied with nationally and internationally renowned speech experts. Recognized as a mental fitness coach, Diana is certified by the International Board of Certified Trainers and is a certified partner of Everything DiSC. Now, as for her sense of humor, Diana stopped taking herself too seriously the day that she walked off the runway at New York City’s Waldorf Astoria Hotel during a national modeling competition and fell right into the laps of shocked audience members. While Diana didn’t take home the Runway Model of the Year award that year, she did leave as National Model of the Year for Television. So, I know you will join me now in welcoming Diana Damron. Hello, Diana! Diana Damron: Hey Bill! It’s so great to be here. I’m laughing because I always think back about walking off the runway. It was a packed house, too. It was absolutely jam-packed. Now, the good thing was, there—the guys who caught me were these two really good-looking gentlemen who were kind of spotters. They were great, but yes, my—I was walking in air for a while. Dr. Bill Lampton: Up in the air, right? Diana Damron: Pop—yeah, up in the air, exactly. Dr. Bill Lampton: Well, I’ve had my “chivi-chays” moments, I call them. I—I think the one that I talk about most often is when I was MCing a college event with about 500 people in the audience, and they were honoring their alumni, giving four alums what they call the Medallion Award. And I had gotten the bios to read about them to introduce them, and I’d read them over very carefully, as you would do as a TV anchor. And when I was in the middle of reading one of the bios, the audience just erupted in laughter, and I couldn’t figure out why. Did I say something profane? So, I sat down, and the person next to me explained that I was supposed to have said that the lady who was being honored had written a play about the college in 1956, but unfortunately, Diana, I said she wrote the play in 1856. Diana Damron: (Laughs) Oh, I gotta tell you, when you do anything live, anything can happen. Absolutely anything can happen. Yep, yep. Dr. Bill Lampton: Yes, and— Diana Damron: She looked great for her age, right? Dr. Bill Lampton: (Laughs) Oh right, I mean she wasn’t that ancient, but—fortunately, we met afterwards and she had a great sense of humor, so it worked out okay. And you and I know, as longtime presenters, whether it’s on radio, TV, a seminar, a keynote speech, we know that we’re going to goof. In fact, one of the things I do when I’m coaching a client about speaking, on the handout I give them, I put “Don’t try to be perfect,” and I misspell “perfect.” I say “P-R-F-F-C-T,” and they say, “Hey, you misspelled that!” I said, “Yes, but you got the point, didn’t you?” And we have to learn from our mistakes, laugh at them, and just move forward, don’t we? Diana Damron: Yes, and it makes us so much more human when we’re not perfect. Dr. Bill Lampton: Yes, I don’t want to hear a mannequin with a mouth, you know? Diana Damron: Right. Dr. Bill Lampton: An absolute robot. We’re getting to your theme of civility. Diana Damron: Mhm, mhm. Dr. Bill Lampton: Was there something in your own work experience that drove you to delve into this topic, to become an expert in it, to write a book about it now in its second edition, to speak on the topic of civility, hold seminars, talk about it in ...
    Más Menos
    33 m
  • Gloria Russell Gives Steps to LinkedIn Clarity, Confidence, and Credibility

    Gloria Russell Gives Steps to LinkedIn Clarity, Confidence, and Credibility
    Mar 9 2026
    Bill Lampton: Hi there, welcome to the Biz Communication Show. I’m your host, Bill Lampton, the Biz communication guy. We’re in the eighth season of the Biz Communication Show and our purpose and our service to you is to bring you communication strategies and tips that will boost your biz. And I don’t do this solo. I do it with the conversation with a highly qualified guest who will give us those tips and strategies that will benefit us and our clients. Very happy today to welcome from Minnesota, happy to welcome Gloria Russell. She’s the founder of Russell Resources LLC and a strategic marketing copywriter who helps service-based business owners and career professionals turn complex expertise into clear, confident messaging that attracts aligned opportunities across websites, LinkedIn, blogs, posts, and newsletters. Wow, that’s quite comprehensive. With 12 years in business after a demanding corporate career, Gloria brings clarity, strategy, and encouragement to every project guided by integrity and a commitment to apply her gifts with excellence. Gloria’s clients walk away with words that sound like them, spotlight the outcomes they deliver, and build credibility without hype, fluff, or feeling salesy. As I mentioned, she’s based in Minnesota and can be found at www.writer.mn. So I know that you will join me in welcoming Gloria Russell. Hi, Gloria. Gloria Russell: Hello, Dr. Bill. Thank you for the invitation. It’s delightful to be here with you. Bill Lampton: Well, I hope this will be the first of frequent times because you have so much to offer as I mentioned in the introduction and I’ve known your work firsthand and know the value of it. I am a very frequent, several times a day user of LinkedIn and as many business professionals, I want to know if I’m doing the right thing or the wrong thing because if we’re on there all day long but we’re off target with what we’re trying, we’re not gaining ground, we’re losing ground. So here’s what I’d like to start with. Would you please identify and discuss two or three of what you see in your work as some of the most common mistakes we make? And I know they’re well-intentioned mistakes, but they still can be harmful. Give us two or three that come to your mind and then what should we be doing instead of each one of those two or three mistakes? Gloria Russell: Absolutely. Thank you for that. Definitely, there are mistakes. We all make mistakes, but I tend to think of it more as most of the time it’s just that we’re unaware. So the first thing that I see is that people are treating LinkedIn like an online resume. And so a resume is something in its own right. LinkedIn definitely works well with the resume because there are a lot of things you can do on LinkedIn that you can’t do on your resume. The two go hand in hand. But on LinkedIn, rather than talking about here’s what I’ve done, we want to talk more about here’s how I help, here’s the outcomes that my clients achieve. And so staying within your topics of your business, we want to use LinkedIn more as a decision tool than a resume. So that’s one thing. The next, and oh, I’ve been talking about this a lot lately, Dr. Bill. I see people just not keeping up with their profiles. We all get busy and that a lot of times is at the bottom of the list. But what I find, we all grow professionally, personally, ourselves and in our businesses, but our LinkedIn does not always grow with us. And so I’ve been noticing a lot lately that people who really have been growing over the last say five years, they have so much to offer, but their LinkedIn still sounds like five years ago or maybe seven years ago. And so that’s not telling the true story and they’re missing a lot of opportunities. And so I have been actually posting about that quite a bit lately because I really feel that it’s something to be aware of and we can update that and make sure that we are talking about who we are today. I think the other mistake is more with the content. And so this can be the content on your profile, in your posts, even on your website. But when we’re posting, sometimes it’s either too technical, too salesy, or even too scattered. And what I mean by that is if it’s too technical, sometimes we get into a lot of verbiage that’s just a lot of jargon or words that or phrases that people don’t really understand yet. So we need to write in words and language that people will understand quickly. And then too salesy, we all know what that’s like and if you do the sales pitch too soon or too often, that’s really not a good thing either. So basically, if you’re doing the sales pitch too soon, probably what you’re really getting is a mental eye roll and that’s not good, that’s not a good place to be. And then what I mean by scattered, if we’re having conversations and we’re posting about unrelated topics, that’s not really serving us well either and ...
    Más Menos
    33 m
Todavía no hay opiniones