Britt Whalen is the founder of La CRITIQUE, Vegas’s CX authority built on earned credibility and a commitment to raising experience standards. Across two decades of work in luxury hospitality, sales, operations, and consulting, she helps organizations evaluate and improve real guest experience through research-backed CX principles and consumer psychology. A second-generation Vegas native, Britt brings a high-standards, real-world perspective shaped by one of the most demanding hospitality markets in the world.

Find out more at: LaCritiqueLV.com

Amanda Joy Christensen is a hospitality professional, storyteller, and creator of the Vegas-based podcast, Valley Views. With over twenty years of experience across nearly every facet of the hospitality industry, Amanda has become a voice for the unsung heroes who power the city behind the scenes.

Amanda has worked alongside legends and visionaries during the downtown Las Vegas renaissance. Her experiences taught her both the beauty and burnout of an industry that often demands everything and can give very little in return. The 2020 shutdown was a turning point that revealed how fragile the illusion of status can be—and clarified her mission to serve with a deeper purpose. In 2024, Amanda launched Valley Views, a podcast within the community honoring the voices of hospitality: creators, caregivers, small business owners, and culture-shapers. It’s a legacy project born of hard-earned wisdom, emotional grit, and unwavering belief in serving people the honorable way. In 2025, Amanda was nominated for Forbes Entrepreneur of Impact, among small business innovators leading the next generation of legacy leaders.

You can listen to episodes of Valley Views on Spotify. Connect with Amanda on her social media accounts:

Instagram: @amandajoychristensen & @valley.views.podcast

LinkedIn : Amanda Joy Christensen

Amani Roberts, international keynote speaker, and global performer, is a renowned DJ, entrepreneur, award-winning professor, and USA Today’s best-selling author of “The Quiet Storm” and “DJs Mean Business”. With over 30 years in hospitality and 17 years in the music industry, he’s worked with global brands like Marriott, 7-11, and Chartmetric while generating millions of dollars in revenue. A sought-after speaker and co-host of the podcast Adventures in Business, Amani inspires professionals to unlock creativity, take risks, and increase their music business knowledge. His expertise has been featured in Forbes, People Magazine, NBC, and Yahoo! Finance. Tune in as I sit with Amani to talk about his newly released book and much more.