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Analysis of Disney Institute’s Be Our Guest

Narrated by: Conner Goff
Length: 26 mins
Categories: Business, Management
3 out of 5 stars (2 ratings)

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Publisher's Summary

Be Our Guest: Perfecting the Art of Customer Service (2011) by Disney Institute and Theodore Kinni outlines the Walt Disney Company's approach to customer service. Disney Institute, the company's professional development arm, trains people from other businesses, nonprofits, and government agencies to adapt Disney's customer service strategies for their own organizations.

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©2017 Milkyway Media (P)2017 Milkyway Media

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