Are you tired of being pushed around by business? We live in a consumer-driven economy, yet most consumers are powerless to resolve even the smallest disputes with merchants after their sales are completed. This step-by-step guide is designed to assist consumers in resolving any dispute with merchants and businesses. This guide assists the average consumer in preparing for purchases, navigating the sales process, and embarking in resolving customer disputes, big or small, after the transaction is finalized. The guide is written by a 25-year business consultant, based upon actual, time-tested experiences and protocols. This is an invaluable tool in the arsenal of any consumer.